Client Experience Manager
1 week ago
At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress. **What progress will you make?** Treasury and Trade Solutions provides integrated cash management, working capital and trade finance solutions to multinational corporations, financial institutions and public sector organizations around the globe. With the industry's most comprehensive suite of digitally enabled platforms, tools and analytics, Treasury and Trade Solutions leads the way in delivering innovative and tailored solutions to clients. The Client Experience Manager will be assigned a large portfolio of clients to manage, providing service oversight for their entire transactional banking relationship as well as being their point of escalation. You will be required to partner with clients to provide proactive service and solutions and to build strong relationships with them. Key to the role is the ability to understand clients’ business. **In this role, you're expected to**: *** - Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps - Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations - Ensure transactions are executed timely and accurately - Identify and implement process improvements and test new features/functions - Perform regulatory, audit and control assessments and create reports for internal and/or external distribution - Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements - 5-8 years of previous cash management and financial services experience preferred - Consistently demonstrate clear and concise written and verbal communication - Proven organizational skills - Demonstrated ability to drive results in a fast-paced, goal-oriented environment - Bachelor's degree/University degree or equivalent experience - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Client Experience Manager
1 week ago
Sydney, Australia Hermès Australia Full timeGeneral Role Main responsibilities **Offering memorable in-store client experiences** - Review experiential touchpoints during events, animations, and daily store life to improve customer paths. - Improve client journey through the daily gestures of welcome, sales experience, farewell etc. - Improve client experiences through effective and professional...
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Client Experience Manager
1 week ago
Sydney, Australia Hermès Australia Full timeGeneral Role Main responsibilities **Offering memorable in-store client experiences** - Review experiential touchpoints during events, animations, and daily store life to improve customer paths. - Improve client journey through the daily gestures of welcome, sales experience, farewell etc. - Improve client experiences through effective and professional...
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Client Experience Manager
2 weeks ago
Sydney, Australia La Prairie Group Full time**Role Purpose / Mission**: - Support the recruitment and retention targets of V+VIP Clients in ANZ market, with a focus on eventing, partnerships, and personal shopping relationships across all stores, domestic and travel retail - Support and empower Retail team to elevate client experience - Develop local strategies for brand partnerships and outreach...
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Account Manager
2 weeks ago
Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per yearSalary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...
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Client Experience, Client Support Manager
1 week ago
Sydney, New South Wales, Australia SS&C Full time $120,000 - $180,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Nsw Client Experience Manager
1 week ago
Sydney, Australia JLL Full timeJLL supports the Whole You, personally and professionally. **What this opportunity involves**: We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW. This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event...
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Client Experience Manager, Aus
2 days ago
Sydney, Australia Movable Ink Full time-Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations...
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Client Experience Manager, Client Support
2 weeks ago
Sydney - George St, Australia SS&C Full time $120,000 - $180,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Client Experience, Client Support Manager
2 weeks ago
Sydney - George St, Australia SS&C Full time $120,000 - $180,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Senior Manager Client Experience
6 days ago
Sydney, New South Wales, Australia Orchard Talent Group Full time $120,000 - $180,000 per yearThe organisationNextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. They believe everyone deserves to get more out of life and are committed to helping clients achieve their goals through integrity, collaboration, and continuous improvement.The opportunityLead growth in...
