Manager Data

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**About the Team**

The Regional and Outer Metropolitan (ROM) division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure.

**The Opportunity**

The Manager Data and Insights will lead a small team to undertake advanced analytics and deliver data-driven recommendations to improve transport services and the customer experience. On a Permanent Full-Time basis this role will support regional teams across NSW in procuring and analysing data from multiple sources to better understand customer and community needs.

The role will also lead the end-to-end, ongoing management (scoping, project management, delivery, vendor management, stakeholder management) of relevant customer-centric research projects to support the vision of improving regional transport connectivity and develop metrics to monitor project health and outcomes.

**Some of the keys responsibilities of the role include**:

- Lead complex and/or high priority qualitative and quantitative research and analysis projects that identify insights and trends to drive change for the customer and service delivery functions.
- End-to-end management of high priority and high profile research projects, including initial project scoping, and stakeholder engagement, including methodological planning and recommendations, budgetary and procurement adherence and management, research supplier selection and management.
- Project management during fieldwork and reporting phases, including stakeholder management. Delivery and communication of project output across the organisation and amongst relevant stakeholders.
- Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
- Provide timely and evidence-based advice and consultancy to internal and cross-cluster stakeholders on strategic customer issues and customer insight.
- Adopt Government procurement principles to identify and manage a range of external providers who can undertake specific customer experience research and/or surveys for Transport for NSW, ensuring value for money and quality output.

**About you**

You are an energetic and determined individual who is highly collaborative, customer-centric and take a proactive and hands-on approach to your work. You have experience in leading customer research programs and delivering meaningful customer insights that inform improvement activity. Your superior communication and interpersonal skills will be important as you establish relationships with various stakeholders to gather requirements and customise solutions.

You’ll be inspired by the opportunity to make regional NSW a better place to live, work and enjoy as this role supports incident response, events and local improvement projects.

**Interested?**

Right now is an exciting time to join our team as we are delivering the largest infrastructure program Australia has ever seen - to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.

**Salary and Benefits**

The salary for this position is Transport Service Grade 9 - ($142,178 - $159,238) per annum plus superannuation and leave loading.

**How to apply**

**We’re an inclusive and flexible workplace**

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of