Supervisor - Aquatic Facilities

**About the role**:

- Oversee day-to-day operations across three aquatic centres: Murwillumbah, South Tweed Heads, and Kingscliff, ensuring top-tier safety, service, and supervision.
- Manage and roster aquatic staff to maintain industry-standard staffing levels and operational efficiency.
- Respond to customer needs and feedback, resolving issues and ensuring community satisfaction with programs and services.
- Contribute to program development, marketing strategies, and capital works planning to enhance facility functionality and engagement.
- Monitor budgets and financial performance, providing regular reports and forecasts to support operational planning.

**What's on offer**:

- a base salary ranging from $81,860 per annum with competency-based increments up to $96,965 per annum, plus 11.5% super
- 38 hours per week, based on a 7-day roster, including weekends
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **We are seeking**:

- Qualifications in: Current Pool Lifeguard license, Workplace and Assessment Training Cert IV, Royal Life Saving Service Association trainer and assessor QLD/NSW, Level 2 Senior First Aid, Aquatic Operations and Supervision Certificate, Current CPR certificate, Working With Children Check (NSW).
- Proven experience supervising large-scale aquatic facilities (Category 1 Pool) with strong leadership and operational oversight.
- Demonstrated ability to develop, promote, and deliver a range of aquatic programs, including learn-to-swim, coaching, and aqua aerobics.
- Excellent communication, negotiation, and conflict resolution skills, with a strong commitment to community engagement and customer service.
- Strong administrative, financial, and technical skills, including report writing, budget management, and proficiency in computer systems such as POS and spreadsheets.

**About us**:

- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

**Where it's located**:
This position is based in Murwillumbah and can be directed to work from any Council work site.

**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.

**Immunisations**:
This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program.

**Working With Children Check (WWCC)**:
This position meets the criteria for child-related work, therefore a valid current Working with Children Clearance is required as part of our background screening.

**How To Apply**:

- Have your Resume document ready to go.

**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:

- Please confirm what qualifications/licenses you hold from the following:

- Current Pool Lifeguard license
- Workplace assessment and training Cert IV
- Royal Life Saving Society Australia trainer and assessor, QLD/NSW
- Level 2 Senior first aid
- Aquatic Operations and Supervision Certificate
- Current CPR Certificate
- Working With Children Check (NSW)
- Please describe your experience supervising large aquatic facilities, including the scale of operations and the types of responsibilities you managed.
- Provide examples of aquatic programs you have developed or delivered (e.g. learn to swim, aqua aerobics, coaching), and explain how you ensured their success.
- Tell us about a time you successfully resolved a conflict or challenging customer interaction in a community or aquatic setting. What approach did you take?
- Describe your experience in managing budgets, preparing reports, and using computer systems such as spreadsheets or point of sale software in an aquatic or similar environment.

SK97188A
- OFFICE USE ONLY_
- Publish LI_
- #LI-DNI_