Duty Manager

2 days ago

Burnside, Australia Matthews Hospitality Full time

The** Feathers Hotel** is seeking an experienced Duty Manager with a passion for all things hospitality

Take the next step in your hospitality career with **Matthews Hospitality Group**, a South Australian family business with 80 years of history in the industry.

Where our core philosophy is making others feel good, feels great
- Secure opportunities for career development, training, and advancement
- Be empowered as part of a progressive and supportive group
- Enjoy a friendly, respectful, and professional team
- Be recognised and appreciated for your hard work and integrity

**ABOUT THE ROLE**
- Responsibility to make wise decisions and take immediate action to restore order during a shift to ensure the smooth running of the venue
- Handle customer complaints and respond to booking issues on the night
- Responsibility to engage with customers and ensuring customer satisfaction
- Monitors and enforce hotel policy, legislation, guidelines, and procedures
- Ensure responsible service of alcohol as per the liquor licensing act
- Ensure staff follow procedures as per RSA training for dealing with and refusing alcohol to intoxicated patrons
- Monitor compliance with till operations, cash handling, and money security procedures
- Monitor stock and stock levels so stock is properly stored, rotated, displayed, and accounted for
- Responsibility for adherence to venue opening and closing procedures
- Uphold service standards and to actively direct staff to ensure the customer experience is not compromised
- Assigns tasks to employees on shift to uphold productivity and KPIs
- Responsible for the replacement of staff in event of staff no-show or sickness
- Effective people management including motivation and performance improvement
- Ensure substandard performance is reported to the relevant manager
- Ensure cleanliness of the work area
- Completion of DM Report at end of each shift to ensure losses, employee behavioural issues, serious customer complaints, and other significant issues are effectively communicated to upper management.
- Responsibility to report all maintenance/repair issues
- Responsible for meeting targets during the shift and for helping assigned departments meet their goals

**ABOUT YOU**

We looking for a positive, friendly, and approachable person with a can-do attitude, excellent people skills, the initiative to maintain hotel standards, and a drive to make a career in the industry. You will have a strong work ethic and reliability as a key role in the success of the hotel and its team.
- Passion for hospitality and the overall customer experience
- Responsible Person Badge
- Responsible Service of Alcohol (SA)
- Experience supervising a small team and busy service periods
- Current First Aid Certificate
- TAB/Keno knowledge is preferable

**APPLYING**

Cheers and speak soon

Feathers Team

  • Duty Manager

    7 days ago

    Burnside, Australia Matthews Hospitality Full time

    The** Feathers Hotel** is seeking an experienced Duty Manager with a passion for all things hospitality! Take the next step in your hospitality career with **Matthews Hospitality Group**, a South Australian family business with 80 years of history in the industry. Where our core philosophy is making others feel good, feels great! - Secure opportunities for...

  • F&b Manager, Feathers Hotel

    2 weeks ago

    Burnside, Australia Matthews Hospitality Full time

    **MATTHEWS HOSPITALITY GROUP** Happiness. Homegrown. Our family has been operating hotels in South Australia for 80 years, hospitality is in our DNA. Join us in this next chapter of our business where, making others feel good, feels great! Operating with Honesty and Integrity Empowering Others Being Respectful and Compassionate Showing up for...

  • Assistant Store Manager

    2 weeks ago

    Burnside, Australia French Connection Full time

    Up to 50% off product, $1K yearly clothing allowance & bonus potential! - Permanent full time role with an iconic international fashion retailer - Clear career pathway towards future leadership opportunities This is an exciting career opportunity to join French Connection, a truly global fashion brand, in our incredible **Burnside Concept...

  • Assistant Store Manager

    2 weeks ago

    Burnside, Australia French Connection Full time

    Up to 50% off product, $1K yearly clothing allowance & bonus potential! - Permanent full time role with an iconic international fashion retailer - Clear career pathway towards future leadership opportunities This is an exciting career opportunity to join French Connection, a truly global fashion brand, in our incredible **Burnside Concept...

  • New Store Stylerunner Store Manager

    2 days ago

    Burnside, Australia Stylerunner Full time

    Part of the Accent Group portfolio of brands, Stylerunner is the world’s leading digital destination for premium activewear & footwear, delivering the latest on-trend styles to the fashion devotees around the globe who love to lead an active lifestyle. We have a fun and collaborative culture, dedicated to delivering excellence for our customers.Our Mission...

  • Kitchenhand

    5 days ago

    Burnside, Australia Matthews Hospitality Full time

    Be empowered, supported, and impassioned as part of a progressive hotel that is looking towards the future. - Enjoy your time at work as part of a friendly, respectful, and professional team. - We operate with honesty and integrity, we care about our people, and we want to see you succeed! **ABOUT THE JOB** - Assist employees who are cooking and preparing...

  • Kitchenhand (Casual)

    5 days ago

    Burnside, Australia Matthews Hospitality Full time

    Be empowered, supported, and impassioned as part of a progressive hotel that is looking towards the future. - Enjoy your time at work as part of a friendly, respectful, and professional team. - We operate with honesty and integrity, we care about our people, and we want to see you succeed! **ABOUT THE JOB** - Assist employees who are cooking and preparing...

  • Assistant Store Manager Burnside

    2 weeks ago

    Burnside, Australia Sheet Society Full time

    Join to apply for the Assistant Store Manager Burnside role at Sheet Society1 day ago Be among the first 25 applicantsJoin to apply for the Assistant Store Manager Burnside role at Sheet SocietyGet AI-powered advice on this job and more exclusive features.We spend a third of our lives sleeping, so we thought we'd make it memorable. Sheet Society was dreamed...

  • Business Traineeship City of Burnside

    1 week ago

    Burnside, Australia Maxima Full time

    If you’re looking to start an administration career that holds potential look no further! Maxima, and the City of Burnside, are looking for a driven individual to undertake a business traineeship as a Development Administration Trainee. Work within the Development Services team of the local council. Gain valuable work experience with a professional and...

  • Casual Sales Assistant

    4 days ago

    Burnside, Australia Shouz Full time

    For more than 40 years, Shouz has built a solid reputation in Adelaide as a shoe boutique for women of all ages, showcasing stylish yet comfortable designs from leading global brands. We currently have four boutiques across Adelaide in Hyde Park, Norwood, Burnside and Mitcham. In keeping with Annette McInerney’s vision, we believe in hiring passionate and...