Expansion Account Manager

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a **Expansion Account Manager** to join our team. You will be the go-to contact for a book of APAC **_retailers_** assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts. With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed's suite of products and integrations to ensure they're getting the best solution to help them achieve their goals.

**What you'll be doing**:

- Serve as the lead point of contact for your customers
- Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
- Demonstrate software solutions to your customers, from core POS products to modules and upgrades
- Negotiate contracts and close agreements to maximize the growth of your book of business
- Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
- Track key book of business metrics like added MRR and net retention

And a little bit of
- Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role

**What you need to bring**:
You will be stepping into a newly created role with leadership growth opportunity as the team expands.
- Sound experience in account management, sales development representative or similar role carrying a sales quota
- Understanding of solution-based consultative sales in a SaaS environment
- Ability to use Salesforce and other technologies to manage and organize pipeline
- Professional poise and confidence while communicating with executives
- Great task and time management skills

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Dog-friendly environment
- Free fresh fruits, snacks and drinks
- Awesome office space located in Southbank, VIC

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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