Customer Service Representative

1 week ago

Marsden Park, Australia Asics Full time

**Work options**: Hybrid

1 day per week from home

Our Customer Service team is on a mission to find a collaborative and motivated Customer Service Representative to join the team Reporting to the Customer Service Team Lead, you will be responsible for managing all queries from our Ecommerce customers.

**So, what goes into making that happen?**
- Actioning consumer requests for order cancelations, working on recalling and refunding the orders
- Managing returns activities within the ASICS Distribution Centre to support the returns business process in a timely manner
- Managing reconciliations with the accounts department for refunds or payment issues
- Working with our payment platform, identifying any cases of fraud and actioning appropriately
- Prioritising tasks in line with daily KPIs
- Undertaking ad-hoc administrative duties and reporting as required
- Providing problem ownership, complaints handling, follow-up, resolution, and feedback
- Establishing good working relationships with internal and external stakeholders

**In return, we offer**:

- A permanent full-time opportunity
- Competitive salary + 17.5% annual leave loading + paid parental leave
- Hybrid work options
- Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
- Free onsite gym and personal training sessions
- Generous staff discount - 25% off wholesale
- A collaborative, supportive and high-performing team culture with career growth opportunities - We love promoting from within
- Opportunities to give back through community and team events

**That’s enough about us Here’s what we hope to see from you**:

- 2 years’ experience in Customer Service ideally within the retail industry
- Previous experience performing in a KPI driven environment
- Exceptional attention to detail and accuracy
- Strong IT literacy, ideally with previous experience in SAP, excel and word
- Superior communication skills, both verbal and written
- Excellent problem solving and time management skills

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