Insurance Broker Assistant

3 days ago

Arundel, Australia Tidal Insurance Full time

**About Us**

**Tidal Insurance Brokers** is an insurance brokerage business based on the Gold Coast.

We place an emphasis on investment in people and systems to ensure the best-in-class provision of service to our clients and deal with all manner of Personal and Commercial insurance products.

**Why Join Us?**
- Generous annual salary +super
- Opportunities for job-based professional development
- A strong emphasis on work/life balance
- A friendly working environment that promotes an inclusive culture

**About the Role**

An exciting opportunity exists for a Broker Assistant to join the team and provide end-to-end assisted management for our varied client book.

Reporting to the Commercial Broking Director, you will:

- Play a pivotal role in supporting our business through daily administration. This position will directly contribute to our broking function, ensuring we deliver industry-leading insurance solutions to our key clients and stakeholders.
- Collaborate with various insurers on policy maintenance, account handling, preparing client claims histories, and addressing general inquiries regarding policy coverage and interpretation
- Assist in file reviews
- Stay informed about regulatory changes
- Handle in-bound and outbound phone calls providing outstanding customer service to key stakeholders;
- Emphasising strong computer literacy and impeccable organizational skills, you will assist in diary management for following up with insurers and updating clients, ensuring best-in-class service.
- Following up with clients and insurers

**About You**

As our new Broker Assistant, you will be an exceptional communicator with a keen eye for detail.

You will have:

- Working towards or completed Tier 1 General Insurance qualification (minimum requirement)
- Excellent telephone manner and an amenable approach
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent time management skills
- Excellent computer literacy
- Experience with Insight/Officetech is advantageous but not essential

Whilst this opportunity is within Insurance Broking, previous experience in a broking function would be beneficial but not essential to the role. Training and development in the course of the role will be offered to ensure you continually improve your skills to contribute to our high end service levels. We are a close knit team and it is important that you have a positive approach and can-do attitude.

Pay: From $65,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Which of the following Microsoft Office products are you experienced with?
- What Broking Software do you have experience with?

**Experience**:

- Insurance Broking : 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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