Information Officer

3 days ago

Brisbane, Australia Queensland Government Full time

Provide accurate and relevant information to stakeholders to advise them about the labour hire licensing scheme and related information, including interpretation of the LHL Act and relevant legislation.
Conduct research and analysis about complex matters and prepare responses, information papers and correspondence to stakeholders.
Assist on case investigations, audits and education activities.
Record and register labour hire licensing stakeholder information in a case management system, interrogate licensing data and produce statistical reports on compliance issues.

Deliver a timely and high quality service ensuring adherence to relevant policies and procedures and continually seeking business process improvement.
Actively participate to a positive workplace culture that values equity and diversity

Sound communication, interpersonal and client service delivery skills including the ability to respond effectively to enquiries either in person or by telephone, prepare written correspondence and information papers, and contribute to the functioning of a small team.

Ability to assess customer needs and undertake preliminary analysis and research for the preparation of appropriate solutions/responses.
Ability to cope with change and deal with ambiguity.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

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