Groups Travel Consultant

1 week ago

Melbourne, Australia FCM Full time

**Job no**: 516225

**Brand**: FCM

**Work type**: Full time

**Location**: Victoria

**Categories**: Leisure Travel & Retail, Corporate & Group Travel
- **Are you ready for some variety? - No two days are the same**:

- **Use your knowledge of experience in a new way**:

- **We understand the need for a flexible work environment**:

- **Be the master of your own domain - real ownership, real control**

**About the opportunity**

The Group Travel Manager is the face of Group Travel to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Strong communication and relationship building skills are key to ensuring our high touch customers always receive an exceptional experience. A Group Travel Manager is an expert in the booking and management of group travel requirements for a broad range of customers including Corporates, Schools and Special Interest groups. Embodying all elements of FCM Meetings and Events, the Group Travel Manager is results-driven and delivers through customer engagement, proactivity, and attention to detail.
- Expert in all corporate travel product knowledge that delivers the best outcome for the customer & FCM
- Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
- Follow company procedures, account guidelines and customer service standards in the area of; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity.
- Excellent communicator and professionalism
- Work as a team member and assist other travel managers as needed in completing all functions related to servicing the client.
- Maintain favourable working relationships with accounts and all of their company employees
- Provide solutions to travel related problems clients may have experienced with arrangements
- Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

**All about you**:

- GDS - SABRE
- Microsoft Office skills - essential specifically Excel
- Group booking platforms - VA GSO and Qantas Groups experience is non-essential
- Event Management Technology - EventsAir/Cvent experience is non-essential
- Previous groups/MICE experience (3 Years) preferable- Previous experience in customer facing roles**Remuneration and benefits**:

- Generous remuneration structure
- Travel discounts, in-house financial and health services, access to an internal gym
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Fun and flexible work environment
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

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