Visitor Experience Team Leader

APS 6 - $95,438 - $108,360 per annum plus superannuation
- Parks Australia Division
- Booderee National Park
- This role fulfils a team leadership position and is accountable to perform and coordinate complex visitor services activities and outcomes under limited direction
- You will be expected, with guidance & support by your supervisor, to set priorities for the work area, contribute to and coordinate business improvement strategies within the Visitor Experience & Administration team functions, monitor emerging issues, anticipate problems, conduct risk management activities, recommend solutions and manage change in workplace practices.
- Knowledge and understanding of issues affecting the local Wreck Bay Aboriginal Community, a demonstrated capacity to contribute sensitively and effectively to the joint management of Booderee National Park and experience developing and supporting relationships based on mutual trust, respect and consideration of values and culture.

**Affirmative measure employment**
The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

Booderee National Park, with its coastal habitats is one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. In addition to ongoing management of the park’s natural and cultural heritage, this branch also looks after Parks Australia’s corporate services from the office in Canberra including, Finance, Human Resources, Information Technology, Legal and Customer Experience and Destination Planning. Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage. This branch also manages a rich and fascinating range of island ecosystems and habitats, including oceanic Pulu Keeling, Norfolk and Christmas Island National Parks.

The Visitor's Services Team is the 'Face of Booderee', this unit is responsible for the safety, efficient management and quiet enjoyment of the facilities by visitors while on park. It consists mainly of indigenous employees, many of whom are Traditional Owners of the land on which Booderee National Park is located. This creates a unique and passionate workforce who are motivated to ensure that the outcomes for our guests are positive ones while protecting the environment for generations to come.

For more information about us please visit our website.

**The job**
- Leading a team, including mentoring, supporting and guiding junior staff involved in visitor experience, visitor centre, ranger and compliance activities.
- Building relationships and working in partnership with key stakeholders - in particular WBACC representatives, SLA managers, Caring for Country Rangers, the AFP, Tourism Industry representatives and Commercial Tour Operators.
- Oversee financial reporting and compliance with all policies and Chief Executive Instructions (CEI’s).
- Oversee the management and maintenance of the eCommerce and RMS booking systems in consultation with relevant staff.
- Supervise and guide Visitor Centre / Visitor Experience staff and operations and engage and monitor the Entry Station team operations.
- Develop, coordinate and report on Visitor Experience team operational work plans.
- Oversee, manage and guide the APS 4 Educational and Interpretations Coordinator and the Parks social media and website content for visitors.
- Coordinate the Education and Interpretation Committees agenda, minutes and actions.
- Oversee the development & reporting of visitor educa