Visitor Experience Ranger

APS 1-3 (Broadband) $54,516 - $77,125 per annum plus superannuation
- Parks Australia Division
- Booderee National Park
- This role will be a 0.8 EFT on a 2 in 4 weekend roster each month and participate with other ranger staff who will participate on the weekend rosters.
- Ranger duties are a requirement of all park staff and are part of a staff members duties in addition to other core duties listed in this position description.
- Ranger duties may include visitor compliance, visitor education, minor maintenance, traffic management, emergency incident support or other ad hoc duties to support park operations.
- The requirement to undertake ranger duties may depend on the number of staff within the park, the level of visitation on any given day and/or if an emergency or incident response is required. What we are looking for Knowledge and experience
- Knowledge and understanding of issues affecting the local Wreck Bay Aboriginal Community, a demonstrated capacity to contribute sensitively and effectively to the joint management of Booderee National Park and experience developing and supporting relationships based on mutual trust, respect and consideration of values and culture.

**Affirmative measure employment**
The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

Booderee National Park, with its coastal habitats is one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. In addition to ongoing management of the park’s natural and cultural heritage, this branch also looks after Parks Australia’s corporate services from the office in Canberra including, Finance, Human Resources, Information Technology, Legal and Customer Experience and Destination Planning. Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage. This branch also manages a rich and fascinating range of island ecosystems and habitats, including oceanic Pulu Keeling, Norfolk and Christmas Island National Parks.

The Visitor's Services Team is the 'Face of Booderee', this unit is responsible for the safety, efficient management and quiet enjoyment of the facilities by visitors while on park. It consists mainly of indigenous employees, many of whom are Traditional Owners of the land on which Booderee National Park is located. This creates a unique and passionate workforce who are motivated to ensure that the outcomes for our guests are positive ones while protecting the environment for generations to come.

For more information about us please visit our website.

**The job**
- Provision of visitor information and services, including management of campground bookings and responses to visitor enquiries, comments and complaints.
- Providing visitor information and supporting visitors to have a very positive experience whilst in the park.
- This will include working outdoors, within the park and supporting compliance activities as required
- Receipt and management of public monies.
- Collection and reporting of visitor statistics.
- Maintenance of stocks of park information material and retail goods.
- Provision of a high level of customer service helping to educate and inform visitors and other important stakeholders, such as tourism operators or media, in all aspects of the park.
- Developing and reporting on works programs, and participating in the development, monitoring and evaluation of staff personal development plans, as required, and supporting staff i