Change Manager

2 days ago

Gold Coast, Australia HAYS Full time

Large scale change opportunity

The Change Manager will report to Executive Coordinator, Business Service Partnering for general direction, supervision, management, performance management and to ensure alignment with the defined methodology, standards, processes and tools. The Change Manager will also report to various assigned Project Managers, but not limited to, within the Libraries Program for functional management and direction on day-to-day OCM project/program activities.

**Your new role**
The organisation has initiated RFID and Integrated Library system projects as part of the Libraries Program of work to transform the way it delivers library services to the community. The scope of this position is to manage all user change to ensure a successful project, incorporating communications and any required end user training. The Change Manager position will be a ‘hands on’ role.

**What you'll need to succeed**
- Practical and technical knowledge, as identified above
- Experience and ability to deliver high quality services to customers and to understand and react responsively to customer expectations
- Ability to manage time and prioritise activities
- Strong interpersonal skills
- Excellent written and communication skills
- Ability to communicate clear explanations regarding OCM and training needs
- Self-motivated individual with the ability to interact with team members to build effective internal relationships
- Leadership of organisational change management professionals

Your Responsibilities:

- Defining the OCM strategy and planning;
- Assist in defining and outlining the proposed project delivery approach;
- Review available documentation from key stakeholders, with a focus on change;
- Managing all project communications to the wider organisation and stakeholder communities;
- Managing all change documentation, end user training and acceptance of change;
- Definition of training needs analysis; and
- In the later phases of the Libraries Program, the role will also Lead and manage a team of organisational change professionals assigned to the Libraries Program of work.

**What you need to do now**

**LHS 297508** #2751153

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