10 X Customer Service Representatives

2 weeks ago

Sydney, Australia Charterhouse Full time

**10 x Customer Service Representatives - NSW Government**

This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working environment.
We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work).

Experience in a similar role within a call centre environment would be highly advantageous.
- **Immediate start - Initial 6-12 month contract with view to extend**:

- **8:30am - 4:30pm Monday to Friday**:

- **Parramatta location**:

- **$40.17ph + super**

**The Role**:

- Answer incoming customer enquiries and requests for information
- Maintain customer satisfaction
- Stay updated on departmental policy changes to determine responses
- Handle customer data and information with confidentiality
- Maintain accurate records and databases accurately

**Skills/Experience**

The call centre/customer service representatives are often the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.
- 1-2 years experience in a call centre or customer service role
- Excellent interpersonal communication skills
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Advanced computer literacy skills
- Previous experience in a contact centre would be beneficial

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