Relationship Manager

APS Level 5
- Bendigo, VIC; Mildura, VIC; Melbourne, VIC; Brisbane, QLD; Bundaberg, QLD; Townsville, QLD; Perth, WA
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Pacific Labour Operations Division Overview
The Pacific Australia Labour Mobility Scheme (the PALM Scheme) has two key objectives:

- To contribute to the economic development of nine Pacific Island countries (Fiji, Kiribati, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and Timor-Leste; and

The Pacific Labour Operations Division in DEWR is responsible for delivering the domestic operations of the program in Australia.

The Division operates in a fast paced, dynamic environment with a requirement for ongoing stakeholder engagement.

Reporting to the APS6, the Relationship Manager is responsible for supporting the relationship management of Approved Employers (AEs) who recruit workers under the PALM Scheme. Tasks include assessment of recruitment documentation, assisting in the capacity development of AEs, participating in monitoring visits with AEs and PALM workers to ensure compliance under the Deed and Guidelines and assisting in handling complex issues and incidents with AEs and PALM workers.

**Duties and Responsibilities**
Under direction and in accordance with the PALM Operational policy and any other relevant materials, assist with and/or undertake:

- Work in a range of cultural environments to communicate sensitively and effectively with people of diverse backgrounds (e.g. the ability to communicate with nationals from the PALM participating countries would be desirable),
- Management of the AEs participation in the program including assessment of recruitment documentation and monitoring compliance with the programs Deed and Guidelines, including assisting with the conduct of monitoring visits,
- Management of complex matters regarding AEs and PALM workers participation in the program Development and management of the relationships with local communities, councils, and other relevant stakeholders to identify opportunities for information sharing and joint operations,
- Provide administrative support for and coordination of travel arrangements for members of the team,
- Contribute to team reporting requirements and delivery of project outcomes,
- Draft input for ministerial briefings, executive and governance reports, for review by Executive level employees,
- Other duties as required, including answering calls and responding to queries raised on the PALM Information Line.

**How to Apply**
Applicants are required to provide a summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

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