Customer Success Officer

5 days ago

Brisbane, Australia Swyftx Full time

At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 800,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.

As a Customer Success Officer at Swyftx, your role is more than just a job; it's an opportunity to leave your mark on an industry-defining company. In this role, you will deliver an optimum customer experience with a personal, professional, and reliable approach. In this role, you will be responsible for managing customer accounts on the Swyftx platform. This includes addressing their issues and assisting them in navigating the platform effectively.

**Some of your key responsibilities in this role will include**:

- **Outbound & Inbound Calling**: Proactively connect with customers through phone calls, establishing yourself as a trusted advisor on the features of our platform.
- **Troubleshoot and problem-Solve**: Identify and address customer needs, resolving any issues or challenges to ensure they have a great experience with Swyftx.
- **Document Interactions**:Accurately document all customer contact and enquiries in the CRM system.
- **Collect Feedback**: Capture customer feedback and share insights with the Product and Marketing teams to drive continuous improvement.

**To ensure success in this role, you should possess**:

- Experience in cryptocurrency, paired with a strong understanding of financial markets.
- Confidence and proficiency in outbound and inbound calling, with a proven ability to build rapport over the phone.
- Exceptional verbal and written communication skills, with the ability to adapt your style to suit different personalities and situations.
- The ability to quickly and effectively identify opportunities that add value for customers.
- Strong multi-tasking and prioritisation skills in a fast-paced, high-pressure environment.

**Some of our perks and benefits include**:

- Unlimited fee-free trading
- Career growth, training, mentorship, and development opportunities
- Social activities, game breaks and recognition awards
- Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit, snacks and kombucha
- Weekly catered lunches on a Wednesday

At Swyftx, we're not just building a diverse and dynamic environment; we're celebrating it. We value and embrace the unique experiences, qualities, and characteristics that each member of our team brings, and we're committed to cultivating an inclusive workspace where everyone feels valued, respected, and empowered to do their best work.
- We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies._

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