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System Flow Officer

3 weeks ago

St Leonards, Australia Health System Support Group Full time

**Employment Type**: Ongoing Part Time 23 hours per week (various positions available)

**Position Classification**: Nurse Manager Grade 3

**Remuneration**: $139,661.16 - $142,254.44, plus Superannuation

**Location**: 1 Reserve Road, St Leonards NSW / Remote

**Hours Per Week**: 4-23

**Requisition ID**: REQ581451

**Closing Date**: Sunday 29 June 2025 (11:59PM)

Join our **_System Management Branch _**at Ministry of Health for an exciting **_Ongoing Part Time employment _**opportunity and be part of the team enriching health in millions of ways every day.

**About us**
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.
- Committed to fostering diverse and inclusive workplace for all.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

**About the role**:
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

The System Flow Officer monitors and manages the operational flow and demand aspect of the health system to assist local health districts and speciality networks to achieve key performance indicators and assist in the achievement of organisational objectives.

This is a permanent part time position, and you must be able to work a variety of shifts, including weekdays and weekends. Rosters are generated on a fortnightly basis.

On offer is a total of 46 hours per fortnight, which is made up of the following shift types:

- 3 x 10-hour shifts (12.00pm to 22.30pm) - Monday to Sunday
- 4 x 4-hours shift (08.00am to 12.00pm) - Saturdays and Sundays only (remote)

Job share will be required to ensure adequate roster coverage. Please specify the total number of hours you would be available for in your cover letter.

Nurse Manager Grade 3, starting salary from $139,661.16 - $142,254.44 plus Super, with a minimum commitment of 4 hours per week.

**What you’ll be doing**
- The System Flow officer (SFO) will support system and agency connectivity by providing a central point of contact for all escalations to the Ministry of Health (MOH) relating to system flow, capacity and demand.
- The position will monitor statewide ambulance Transfer of Care (TOC) according to the NSW Health Transfer of Care Delays Escalation Framework and assist with requests for matrix adjustments and escalations as necessary.
- Establish and maintain internal and external stakeholder relationships through effective communication, negotiation and issues management to engage stakeholders and ensure project deliverables are met.
- Monitor and evaluate risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes.
- Provide advice and information to health system stakeholders on emerging system flow issues to guide and facilitate timely resolution of problems.
- Support project development and delivery of flow and demand initiatives in line with established plans, budgets, timeframes, policy objectives and other project and priorities.

**About you**:
We are seeking motivated and committed individuals who can support the work of NSW Health with:

- Current Authority to Practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency (AHPRA).
- Demonstrated experience working in a health system flow and demand management position, ideally at a District level.
- Proven ability to effectively negotiate with internal and external stakeholders in a pressured environment.
- An understanding of emerging health system flow issues and effective resolution strategies.
- Developed skills in planning and project coordination in a health environment.
- Experience in monitoring and evaluating health work processes to achieve project outcomes.

**How to apply**

At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

**Closing Date**:Sunday 29 June 2025 (11:59PM)

**Need more information?**

**Our commitment to Diversity and Inclusion**

At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

**Additional information**
- This is a temporary role and there may be opportunities for ongoing em