Process Analyst

5 days ago

Burwood East, Australia Country Fire Authority Full time

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

**About the Role**

Are you passionate about creating smarter ways of working and enjoy collaborating across teams to make meaningful change? This 6 month fixed term vacancy offers an exciting opportunity to make a real impact.

Reporting to the Senior Business Partner Process Improvement, the Process Analyst plays a key role in driving process excellence across the organisation. This role supports our enterprise-wide approach to process management and continuous improvement, working closely with stakeholders from across the business.

By mapping current processes, identifying opportunities for improvement and promoting best practice you will help to streamline workflows and uncover efficiency gains. Your work will ensure our processes are optimised, scalable and aligned with the organisation's broader strategic goals.

**About You**

The person we are looking for will have demonstrated experience in business process mapping and improvement, with a strong understanding of methodologies such as Lean, Six Sigma or BPMN. Experience with cross-functional process mapping is essential and familiarity with Nintex Process Manager (Promapp) will be highly regarded.

You'll have a sharp analytical mindset, with the ability to uncover insights, identify pain points and develop practical improvement opportunities. You'll be an excellent communicator and facilitator, confident in engaging stakeholders at all levels and leading workshops or training sessions both in-person and via Teams.

Strong influencing, negotiation, and critical thinking skills will help you thrive in this role. Experience in process automation or workflow development, as well as knowledge of management systems and compliance frameworks, would be a valuable bonus.

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm Monday 21 April 2025

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