Retail Manager

**Location**: Maroubra, NSW

**Employment Type**: Full-time, 38hours per week

**Salary Range**:$70,000 to $80,000 per annum plus super(depending on the Work Experience)
- ** About Us**:
Mad Mex is a fast-growing Mexican fast-food franchise that delivers fresh, authentic, and customizable Mexican meals to customers across Australia. Our mission is to serve real food with bold flavors, using the freshest ingredients while creating a vibrant and fun dining experience.

As a Store Manager at Mad Mex, you’ll play a crucial role in leading a high-energy team, ensuring smooth store operations, and delivering an unbeatable customer experience. You’ll be responsible for team leadership, food quality, financial performance, and operational excellence, ensuring the store meets Mad Mex’s brand standards and customer expectations.

We seek a proactive leader with strong business acumen, operational efficiency, and customer service skills to uphold the brand’s reputation and meet performance targets.

**Key Responsibilities**:

- Restaurant Operations & Compliance: Oversee daily operations, ensuring efficiency, adherence to Mad Mex’s operational standards, and compliance with food safety and WHS regulations.
- Sales & Business Performance: Drive sales by analyzing Mad Mex sales trends, customer insights, and local market demand, implementing strategies to maximize store profitability.
- Inventory & Stock Management: Manage stock levels, forecast demand, place orders with Mad Mex’s trusted suppliers, and maintain FIFO (First In, First Out) stock control to minimize waste.
- Team Leadership & Training: Recruit, train, and mentor Mad Mex Warriors (staff) to create a high-energy, customer-focused team while ensuring adherence to Mad Mex’s service and food preparation standards.
- Roster & Workforce Planning: Manage shift rosters, ensuring efficient staffing levels to meet peak business demands while optimizing labor costs.
- Financial & Cost Management: Track store sales, control expenses, monitor food and labor costs, oversee payroll, and implement Mad Mex’s pricing and discounting strategies to drive profitability.
- Customer Experience & Brand Loyalty: Ensure an exceptional customer experience across dine-in, takeaway, and delivery services, handle complaints professionally, and implement customer retention strategies.
- Marketing & Promotions: Execute Mad Mex’s national and local marketing campaigns, promotional events, and upselling techniques to drive customer engagement and increase sales.
- Compliance & Quality Assurance: Maintain Mad Mex’s high food quality and presentation standards, ensure compliance with food safety policies, WHS guidelines, and local council regulations.
- Reporting & Performance Metrics: Maintain store records, analyze Mad Mex KPI reports, and collaborate with area managers and franchise partners to optimize store success.

**Qualifications and Experience**:

- Minimum 2 years’ experience in retail or hospitality management, preferably in a fast-paced, quick-service restaurant environment.
- Proven experience in managing store operations, including stock control, staff supervision, and financial management.
- Strong knowledge of customer service principles, sales strategies, and operational efficiency in a retail or food service setting.
- Ability to interpret sales reports, manage budgets, and optimize store performance through data-driven decision-making.
- Previous experience in team leadership, rostering, and staff training to ensure smooth day-to-day operations.
- Excellent communication and problem-solving skills to handle customer inquiries, complaints, and operational challenges.

**What We Offer**:

- Competitive Salary Package - With potential performance-based incentives.
- Career Growth & Development - Opportunities for training, leadership development, and career progression within a global brand.
- Supportive Work Environment - Be part of a fast-paced, team-oriented culture that values hard work and innovation.
- Exciting Opportunities - Work in a dynamic retail setting with the chance to implement new ideas and drive business success.

**Employer questions**
- What is your current work authorization status in Australia?
- Do you have at least 2 years of experience in Retail or a related field?
- Have you previously worked in Retail, Hospitality or a similar sector in a comparable role?

**Australian citizens / Permanent Residents will be preferred.