Retail Manager

**Employment Type**: Full-time, 38hours per week

**Salary Range**:$70,000 to $80,000 per annum plus super(depending on the Work Experience)
- Restaurant Operations & Compliance: Oversee daily operations, ensuring efficiency, adherence to Mad Mex’s operational standards, and compliance with food safety and WHS regulations.
- Sales & Business Performance: Drive sales by analyzing Mad Mex sales trends, customer insights, and local market demand, implementing strategies to maximize store profitability.
- Inventory & Stock Management: Manage stock levels, forecast demand, place orders with Mad Mex’s trusted suppliers, and maintain FIFO (First In, First Out) stock control to minimize waste.
- Team Leadership & Training: Recruit, train, and mentor Mad Mex Warriors (staff) to create a high-energy, customer-focused team while ensuring adherence to Mad Mex’s service and food preparation standards.
- Roster & Workforce Planning: Manage shift rosters, ensuring efficient staffing levels to meet peak business demands while optimizing labor costs.
- Financial & Cost Management: Track store sales, control expenses, monitor food and labor costs, oversee payroll, and implement Mad Mex’s pricing and discounting strategies to drive profitability.
- Customer Experience & Brand Loyalty: Ensure an exceptional customer experience across dine-in, takeaway, and delivery services, handle complaints professionally, and implement customer retention strategies.
- Marketing & Promotions: Execute Mad Mex’s national and local marketing campaigns, promotional events, and upselling techniques to drive customer engagement and increase sales.
- Compliance & Quality Assurance: Maintain Mad Mex’s high food quality and presentation standards, ensure compliance with food safety policies, WHS guidelines, and local council regulations.
- Reporting & Performance Metrics: Maintain store records, analyze Mad Mex KPI reports, and collaborate with area managers and franchise partners to optimize store success.
- Minimum 2 years’ experience in retail or hospitality management, preferably in a fast-paced, quick-service restaurant environment.
- Proven experience in managing store operations, including stock control, staff supervision, and financial management.
- Strong knowledge of customer service principles, sales strategies, and operational efficiency in a retail or food service setting.
- Ability to interpret sales reports, manage budgets, and optimize store performance through data-driven decision-making.
- Previous experience in team leadership, rostering, and staff training to ensure smooth day-to-day operations.
- Excellent communication and problem-solving skills to handle customer inquiries, complaints, and operational challenges.
- Competitive Salary Package - With potential performance-based incentives.
- Career Growth & Development - Opportunities for training, leadership development, and career progression within a global brand.
- Supportive Work Environment - Be part of a fast-paced, team-oriented culture that values hard work and innovation.
- Exciting Opportunities - Work in a dynamic retail setting with the chance to implement new ideas and drive business success.
- What is your current work authorization status in Australia?
- Do you have at least 2 years of experience in Retail or a related field?
- Have you previously worked in Retail, Hospitality or a similar sector in a comparable role?

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance

Schedule:

- Shift work

Work Authorisation:

- Australia (required)

Work Location: In person