Banking Administrator

Flexible, hybrid working model
- Fantastic career growth opportunities
- Great culture and supportive environment

**Help us deliver exceptional quality service to ubank's customers across payment and card disputes.**
- Flexible, hybrid working model
- Fantastic career growth opportunities
- Great culture and supportive environment

**About us**

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

We partner with other businesses and service providers to achieve our customer and business outcomes. This enables our ubank team to focus on capabilities that will differentiate us and maintain strong partnerships with best-of-breed providers in the industry.

**Your why**

You believe that Australians need to do business with companies that genuinely put their interests first and you want to start the movement to achieve this.

You provide customer’s with an excellent experience through efficient and pro-active management of card and payment disputes.

You ensure operational efficiency for payments by actioning reconciliations and transaction postings within agreed SLA's

**How you will spend your time**
- Actioning dispute cases (payments and cards) for ubank customers and other financial institutions
- Performing reconciliation functions
- Liaising with key stakeholders
- Providing and supporting contact centre with all customer enquiries.
- Performing Adhoc remediation activities
- Maintaining knowledge on the various products, procedures and processes
- Meeting quality and compliance requirements and productivity targets

**What you will bring to ubank**
- Demonstrated experience in customer service or banking admin role within financial services
- Strong dispute experience in card fraud and consumer and payment disputes
- Reliable and demonstrated ability to ‘show up’
- Highly organised with excellent attention to detail, time management and coordination
skills.
- Strong verbal and written communication skills.
- A problem-solving and collaboration skillset.
- Be a team player

**Uperks**
- Hybrid working model - our team enjoy working from home, but they love collaborating in person even more.
- Time off - enjoy an extra week of leave on us
- Home loan discounts
- Paid parental leave for primary and secondary carers.
- + various discounts, and other fantastic benefits

**Our Values**
- Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
- Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
- Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality.
- Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
- Show Up - We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

We are a proud to be an equal opportunity. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. When you apply, please tell us the pronouns you use.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.