Fund Administrator

**Description**:

- We Are Charlotte are thrilled to be partnering with Vision Super to recruit a Fund Administrator for a 12-month fixed-term contract._

**About Vision Super**
At Vision Super, we’ve been entrusted with Australians' retirement savings for over 75 years. As an industry superannuation fund, we focus on delivering exceptional outcomes for our members' futures. Our culture is built around collaboration, support, and innovation, and we are now looking for a highly skilled Fund Administrator to join our team and contribute to our continued success.

**The Role**
As a Fund Administrator at Vision Super, you'll be a vital part of our dedicated team, ensuring the smooth day-to-day operation of our fund administration activities. This is a fantastic opportunity to build on your experience in fund administration, develop your analytical skills, and contribute to the continued success of our superannuation fund.

**What You’ll Be Doing**:
In this role, you'll have the chance to take on a wide variety of tasks, including but not limited to:

- Processing benefit payments to members, setting up income streams and pensions, and managing changes to existing arrangements.
- Running fortnightly pension runs and managing member registrations and new entrants.
- Handling contributions, exception management and Clearinghouse activities.
- Responding to member and employer queries via Employer Services and the Clearinghouse inbox in line with agreed Service Level Agreements (SLAs).
- Working on exception reports, reconciliations, unallocated funds, auto schedules, and conducting system checks and testing as needed.
- Collaborating with the Manager, Fund Administration, to implement new processes and solutions that improve efficiency and controls.
- Participating in projects and working closely with cross-functional teams to identify and resolve system issues.

**What We’re Looking For**:
We’re seeking an individual with the following skills and experience:

- At least 1-3 years of experience in fund administration, superannuation administration, or insurance/claims administration.
- A good understanding of superannuation and related processes.
- Strong analytical and problem-solving capabilities, with proficiency in MS Excel and VBA (desirable).
- A keen eye for accuracy and strong attention to detail.
- Excellent written and verbal communication skills, with the ability to effectively collaborate with colleagues, members, and external partners.
- A team player who thrives in a collaborative environment, willing to contribute to process improvement initiatives.

**Why Vision Super?**:
At Vision Super, we’re not just another superannuation fund; we are an organisation dedicated to making a difference in the lives of our members. We offer a supportive work environment where your contributions are valued and your career development is encouraged. As a Fund Administrator, you’ll enjoy opportunities for learning and professional growth while working with a team that is passionate about achieving excellence.

**How to Apply**

We look forward to learning more about you

**To be considered for this role, applicants must have Australian or New Zealand citizenship or permanent residency.**

**About We Are Charlotte**:
We are Charlotte is a people, talent and culture specialist.

Embedded within your business, we bring our collective experience to provide a tailored approach across the employee life cycle.

We work with ambition, insight and heart, partnering with those who want to drive strategic growth - and who value the impact that every individual can make.

We don’t see humans as resources. We see people.

We are Charlotte. Good people at work.