Home Care Administration Officer
6 days ago
Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
**The Opportunity**
We are hiring 2 X Administration Officer's (Full-time and 12 Months Fixed-Term Contract) to be based at our head office in Newstead, QLD.
Reporting to the **Home Care Administration Manager,** you'll support a national operation delivering home care services to our residents. You'll support the broader team by effectively managing data, information and communications in relation to the Aveo Care at Home Program.
**You will**
- Manage Aveo's data in the home care provider portal (My Aged Care)
- Retrive new home care referral cosed, NSAF and support plans
- Ensure all documentation is accurate and complete
- Accurately input data into a number of internal systems
- Triage general enquiries and feedback to relevant stakeholders
- Deliver excellent customer service to internal and external stakeholders
**What you'll bring**
- Demonstrated recent experience in a business administration environment
- Experience working in the Aged Care or Health care sectors advantageous
- Ability to work with internet portals and manage multiple database
- Demonstrated ability to accurately input data
- High level communication, interpersonal and organisational skills
- Ability to liaise proactively with key stakeholders to achieve required outcomes
- Commitment to customer service and achieving positive consumer outcomes
**What we offer**
- Flexibility to work from home up to 2 days per week
- 2 additional 'All About Me' leave days per calendar year
- Up to 8 weeks paid parental leave
- Ability to purchase up to 4 weeks additional annual leave
- Opportunities for further career development
- Aveo are formally requesting that all employees be fully vaccinated against COVID-19 to protect our colleagues and the residents in our communities who are among the most vulnerable. New employees joining the business will need to be comfortable with this requirement prior to joining Aveo._
**Who we are**
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide.
We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
**What's next?**
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation._
- We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._
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