Parts and Service Sales Representative

Sandvik Mining and Rock Solutions

Parts and Service Sales Rep - Kenwick, WA

The role

The Parts & Service Sales Representative (PSSR) is responsible for identifying aftermarket parts and service sales opportunities within an allocated customer base.

The position is responsible for developing, maintaining and growing the allocated customer account relationships through an effective account management process, incorporating the customers’ strategic requirements with value offerings from Sandvik.

The focus is to provide representation to our customers at a higher level, with a greater focus on medium to long term goals, for both our customers’ and Sandvik.

Areas of responsibility- Identifies aftermarket issues and opportunities and acts as liaison with customer through to completion- Develop sales opportunities for all aftermarket products for all Sandvik product lines- Performs gap analysis on existing fleet to identify sales opportunities- Responsible for achievement of agreed targets- Ensures accounts are in compliance with terms and conditions of sale- Provide support and assistant following up outstanding debtors- Liaises between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner- Predictive parts forecasting through analysing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation

Your profile

You will be flexible and self-motivated with exceptional customer relationship skills and well-developed communication skills. You will have a strong understanding of customers business and processes along with business development experience with demonstrated growth results. A high level of intuitiveness, drive and determination to achieve goals and set targets for exceptional levels of customer satisfaction is a key driver in the selection for this position.

Previous Underground Mining experience and a mechanical aptitude is desirable for this role. Together with a clear and demonstrable history of high achievement within a Customer support in an Account Management environment. You must have the confidence to work underground and have the capacity to travel up to 40% regionally.

Parts and Service experience would be favourable. A background specific to Sandvik equipment would be a distinct advantage or product knowledge, with Surface or underground experience. Must have a current drivers licence.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for an annual individual bonus, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Zelda Fowkes_