Night Manager

Crowne Plaza Melbourne Carlton is set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As a Night Manager, you will report to Front Office Manager and play a crucial role in the pre-opening journey of the hotel, setting up operational foundation, ways of working and culture of the department.

Once the hotel is opened, you will be managing operations during night-time hours (11pm-7am), responsible for supervising the overnight staff, providing exceptional guest service, and ensuring the safety and security of the property. The Hotel Night Manager serves as the point of contact for guests and employees during non-business hours, handling various tasks and issues that may arise during the night shift.

**A little taste of your day-to-day**:
Upon commencement, you will be part of the pre-opening team of the hotel, supporting Front Office Manager in setting up the department for operations excellence by assisting with recruitment, establishing SOPs, delivering trainings and promoting collaborative workplace culture. You will also be assisting with getting the hotel ready to welcome guests, from guest rooms, public areas, to technology and more.

Once the hotel is opened and operating, your areas of responsibility include, but not limited to,
- Guest Services: Manage and deliver exceptional services during overnight hours, handling late arrivals, early departures, guest requests and issues, and in-room dining
- Team Management: Lead and support overnight team, including front desk agents and potential security personnel, ensuring effective performance and adherence to standards
- Financial & Audit Responsibilities: In conjunction with Night Auditor, perform and ensure the accuracy of Night Audit function, reconcile accounts and transactions, and IHG One Rewards audit
- Reporting & Communication: Prepare and distribute key daily reports - including but not limited to, financial and operational reports, house status, guest arrivals, guest feedback, duty manager log, and daily briefings
- Security & Safety: Monitor security systems, conduct regular patrols, respond to incidents, and ensure a secure environment for all guests and staff
- Emergency Management: Act as Chief Warden during emergencies, following crisis management procedures to ensure guest and team safety

**What we need from you**:

- Minimum of 2 years of previous experience in similar role and capacity, or closely related position in hotel operations. Previous in hotel opening or conversion is highly regarded
- Computer savvy and versed in adapting to work with various auditing and reporting system
- Fluent in English, both spoken and written. Additional languages are well regarded
- Excellent communication, problem solving, and interpersonal skills
- A passionate team player, ability to work in a fast-paced environment and prioritise workloads
- Physically and mentally suitable for working overnight hours, and occasional lifting of heavy items
- Availability over weekends and public holidays
- Experience working with Hotel PMS, such as, but not limited to, Opera PMS, Opera Cloud, RMS, HotelKey, etc.
- Legal right to work in Australia without restrictions

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here