Night Auditor/Receptionist

7 days ago

Carlton VIC, Australia Arrow On Swanston Full time $128,000 - $208,000 per year

Arrow on Swanston Hotel seeks a highly organized and detail-oriented Night Auditor to join our dynamic front office team. The Night Auditor will be responsible for supporting the successful operation of the hotel during the overnight shift, ensuring a seamless guest experience, and maintaining accurate financial records.

**Key Responsibilities:**

  • **Front Desk Operations:**

  • Greet and assist guests during check-in, check-out, and stay.

  • Handle guest inquiries, requests, and complaints in a professional and friendly manner.

  • Ensure all guests receive exceptional service, addressing any issues promptly and effectively.

  • **Financial Accuracy and Reporting:**

  • Perform end-of-day financial audits, ensuring all transactions are accurate and balanced.

  • Reconcile accounts, post daily revenue, and prepare financial reports for management review.

  • Verify and process credit card transactions, room charges, and other expenses.

  • **Security and Safety:**

  • Monitor hotel premises to ensure a safe and secure environment for guests and staff.

  • Follow all safety policies and procedures, responding to emergencies as necessary.

  • **Administrative Support:**

  • Prepare and distribute operational reports for various hotel departments.

  • Assist with reservations, cancellations, and any necessary adjustments to bookings.

  • Maintain accurate records of daily transactions and activities.

Job Types: Full-time, Part-time, Permanent

Pay: $23.23 – $39.91 per hour

Expected hours: No less than 20 per week

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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