Customer Support Administrator

2 days ago

Beenleigh, Australia Fortress Collision Repair Services Full time

**Who are we**

Fortress is an independent, market leading automotive repairer and partner of choice for insurers. We specialise in high severity collision repairs, taking on the challenges involved in complex, non-drivable; stolen/recovered and mechanical repair.

Fortress is committed to delivering a reliable, quality repair experience. Central to this success, is our people. Placing people first means that our employees feel valued, satisfied and challenged, are motivated by the success of our business and their own achievements and growth.

**The role**
- Responsible for end-to-end customer management repair cycle, booking, updating and general point of contact
- Liase with centralised key functions, suppliers and assessors
- Timely and accurate maintenance of records
- General reception and office management duties
- Provide and promote a strong service culture, responding effectively to clients and supporting the production team.

**Experience**
- Minimum 5 years' experience in a service-oriented environment.
- Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
- Proficient computer skills.

**What we expect**
- Can do, positive attitude. Capability to take ownership.
- Possess high, stringent standards for yourself.
- Drive to get ahead, continue to develop your skills and be at the top of your profession.

**What you will get in return**

Our success is a credit to our people, skills and culture. Fortress attracts high performers, are you the right fit? If you are, you will be valued and rewarded for your capability and work ethic.
- Genuine commitment to your skills development and career progression
- Exceptional workplace culture and team camaraderie
- Long term job security and opportunity to grow
- Reward & Recognition incentivised program

Pay: $47,421.80 - $84,165.31 per year

Schedule:

- 10 hour shift
- 8 hour shift
- Overtime

Work Authorisation:

- Australia (required)

Work Location: In person

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