Mail Service Officer

2 weeks ago

Parramatta, Australia Ashdown Consulting Full time

$45.55 p/h + Super
- 6 month contract
- Parramatta

**Mail Services Officer | $50.56 p/h incl super | 6 Month Contract**
- $45.55 p/h + Super
- 6 month contract
- Parramatta

**About the Company**

This NSW government agency is a major service provider that strives to deliver a more consistent and efficient experience within the government.

**About the team**

You will have the opportunity to help embed a highly collaborative, commercial and agile culture. As they

continue to expand, you will be part of the growth strategy and as such the position offers a meaningful

opportunity to progress your career, expand your development and leadership capability in a growing,

dynamic, can-do environment.

**About the Role**

**Key Responsibilities**
- Develop and maintain strong client and agency relationships to ensure responsive advice, service delivery and client relationships are maintained at optimal levels; striving to determine, mitigate and resolve client concerns proactively in a professional and empathetic manner.
- Coordinate the implementation of modification and enhancement of systems and processes that align the best practice for continuous improvement in service delivery as instructed by management.
- Deliver a range of mail services including mail delivery and collection, mail opening and sorting/scanning, courier services and secure mail services to ensure that services are provided to clients in accordance with service partnership arrangements.
- Provide messenger services which include Parliament, Cabinet deliveries and delivery of newspapers.
- Actively participate and cooperate as part of the mail services team, including participating in mail projects, such as courier contract implementation and digital mailroom to ensure client needs are met and that deliveries and collections are well supported.
- Provide support in collection of data and production of reports to ensure management and client needs are met.
- Ensure the confidentially of all mail services records and the integrity of data in a secure and accurate manner in accordance with Government and departmental policy.

**About you**
- Demonstrated experience in data and information governance, or records and information management
- Proven understanding of complying with confidentiality policies and records acts
- Excellent communication skills to be able to consult, negotiate and work collaboratively with internal and external stakeholders
- Well-developed interpersonal and organisation skills with the ability to resolve issues with a diverse range of people

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly.
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

**0483 907 068.

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