Mail Clerk

Our client is a large State Government department who is seeking a Service Officer (Mail Services) for a one year contract

Pay Rate: $45.55 per hour + super
Start Date: ASAP
Location: Sydney CBD

**Description**:
**Key accountabilities**
- Develop and maintain strong client and agency relationships to ensure responsive advice, service delivery and client relationships are maintained at optimal levels; striving to determine, mitigate and resolve client concerns proactively in a professional and empathetic manner.
- Coordinate the implementation of modification and enhancement of systems and processes that align the best practise for continuous improvement in service delivery as instructed by management.
- Deliver a range of mail services including mail delivery and collection, mail opening and sorting/scanning, courier services and secure mail services to ensure that services are provided to clients in accordance with service partnership arrangements.
- Provide messenger services which include Parliament, Cabinet deliveries and delivery of newspapers.
- Actively participate and cooperate as part of the mail services team, including participating in mail projects, such as courier contract implementation and digital mailroom to ensure client needs are met and that deliveries and collections are well supported.
- Provide support in collection of data and production of reports to ensure management and client needs are met.
- Ensure the confidentially of all mail services records and the integrity of data in a secure and accurate manner in accordance with Government and departmental policy.

**Key challenges**
- Demonstrate diligence in the delivery of high-level service and advice for stakeholders concerning mail and courier services issues, procedures and control systems.
- Ensure mailroom tasks/runs are performed within agreed timeframe with customer/business.

**Job Type**: Contract
Contract length: 12 months

**Salary**: $45.44 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sydney City, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person