Quality Assurance Specialist

TAFE NSW Life-Changing Careers

**Quality Assurance Specialist**

**Temporary Full-time position**

**Base salary range of $108,494 - $116,838 p.a plus employer’s contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 working week with a variety of flexible working options.

**About the role**

The Quality Assurance Specialist is responsible for building and implementing quality assurance frameworks and strategies to enhance Student Services products, processes and people capabilities including the provision of specialist advice to ensure ongoing effectiveness in meeting compliance and contractual requirements.

You’ll design and incorporate appropriate risk management steps and escalation processes into quality assurance programs to ensure optimal operational and student experience effectiveness. You’ll perform quality assurance activities including planning, executing and overseeing the sampling, checking, tracking and monitoring to proactively identify gaps, risks and issues in adherence to Quality Assurance frameworks, policies and procedures.

**About you**

We're seeking a detail-oriented Quality Assurance Specialist with impeccable communication skills, strong analytical abilities, and a knack for problem-solving.

Join our team to enhance Student Services products, processes, and people capabilities. Design and implement quality assurance frameworks, ensuring compliance and driving continuous improvement.

If you're ready to make a significant impact, join us and be part of our dynamic team.

For further information regarding the role, please review the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications Close: Sunday 24 March at 11:55PM**
- Your current resume

**Targeted Question**: What strategies do you use to ensure quality and consistency in service delivery? Describe an example of when you have implemented controls into a process to ensure consistency and quality. How did you measure success? (max 500 words)

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

A Eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this Eligibility list.