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Warehouse & Customer Support Assistant

2 weeks ago

Brunswick, Australia DJI STORE PTY LTD Full time

**About D1 Store**:
D1 Store is Australia’s leading DJI-Authorised retail and support destination for all things DJI. With retail stores across the country and a dedicated technical support team, we pride ourselves on delivering expert advice, exceptional service, and a wide range of cutting-edge products to our customers, whether they’re beginners or professionals.

**Job Overview**:
We’re on the lookout for a reliable and energetic **Warehouse & Customer Support Assistant** to join our growing team. In this dynamic and varied role, you’ll be involved in everything from pick/and packing inventory management to assisting with customer enquiries, and basic admin duties. No two days will be the same - one moment you might be packing orders, the next you could be updating systems or helping a customer with their order status.

This role is perfect for someone who thrives in a hands-on, fast-paced environment, has a strong attention to detail, and isn’t afraid to jump in wherever needed.

**Key Responsibilities**:

- Pick, pack, and process online and in-store orders.
- Maintain clean, organised, and accurate stock and inventory systems.
- Assist with stocktakes, replenishment, and unpacking deliveries/containers.
- Perform data entry and administrative tasks using SAP Business One and internal systems.
- Support the repair team with basic RMA job creation.
- General warehouse upkeep and occasional retail floor support.
- Other ad hoc duties as directed by the Warehouse or Repairs team.

**Skills & Qualifications**:

- Strong attention to detail and organisational skills.
- Good communication skills - both written and verbal.
- Comfortable lifting stock and working on your feet.
- Willingness to learn systems like SAP Business One.
- Able to work well independently and within a small team.
- Previous warehouse or customer service/admin experience is preferred.
- A positive attitude and strong work ethic are essential.

**Why Join Us?**
This is a great opportunity to gain experience across warehousing, admin, and customer support, all while working with cutting-edge drone technology. You’ll be part of a friendly, tight-knit team where no task is too small and every team member makes a difference. You’ll even get the chance to learn about drones - and maybe fly one too

**Job Types**: Full-time, Casual

Pay: $25.38 - $36.74 per hour

**Benefits**:

- Employee discount

Application Question(s):

- What is your current citizenship or visa status, and how long does it remain valid? (e.g., Australian Citizen, Permanent Resident, Visa Subclass 500 with 2 years remaining, or other applicable status)
- What is your Availability Per Week?

Licence/Certification:

- Driver Licence (preferred)
- Forklift Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person