Field Service Supervisor

1 week ago

Brisbane, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

**The Opportunity**

HCA has an exciting opportunity for an experienced and motivated Field Service Supervisor. Based in our Brisbane branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for Brisbane region. Reporting to the Service Manager, you will also:

- Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behavior within the team
- Mentor, guide and support the team to improve performance and efficiencies
- Ensure efficient utilization of equipment and resources in line with customer requirements and agreed budgets
- Provide technical guidance and support to field service team members
- Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Provide timely and accurate quotations for field service activities
- Support existing customers through maintaining strong communication while proactively resolving issues
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
- Attention to detail in documenting and follow-up
- A Safety First leadership style
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

**Benefits**
- Rewarding pay rate + company biannual bonuses + Super $$$
- Fully Maintained Vehicle on offer
- Permanent Full Time Position and Long Term Career Opportunities - Job Security
- Uniform Supplied - Per Policy
- Exclusive staff discounts on Medibank Health Insurance and other Hitachi products
- Continuous training and upskilling with access to the latest technologies
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

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