Technical Account Manager 5

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Creativity for All
Adobe is a place where exceptional people work - don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year
We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you.
The Opportunity
Adobe’s Digital Experience Customer Success team is looking for a Technical Account Director to drive successful outcomes with a flagship Adobe customer.
What you’ll do
Lead Ultimate Success engagements, for an iconic Australian brand, serving as the technical executive point of contact throughout the customers solution usage lifecycle.
Advise and support the customer's technical strategy with Adobe Solutions via Mutual Action Plans with clear outcomes.
Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and remediation plans.
Drive clear communication across the customer’s operational areas. Maintain regular and appropriate governance with both internal and external executive teams.
Advocate for the Customer across internal Adobe teams. Optimize the client's investment and accelerate task, issue execution, and resolution.
Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
Responsible for the global engagement model and review cycle across multiple business units and/or brands.
Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
Work hands-on with Adobe's internal collaborators such as, Customer Success Management, Technical Account Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of our customer's success.
Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with our customer’s partners.
Make recommendations on how new and existing features fit within customer’s environments, supplying standard methodologies and recommendations.
Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
Act as a customer’s trusted advisor and partner.
Mentor immediate team members as needed.
**What you need to succeed**:
10+ years of experience in a senior capacity in consultative, customer success and/ or related roles in digital marketing technology.
Strong executive presence with the ability to collaborate and influence across multiple teams throughout Adobe and client side, including VPs, CTOs, CMOs.
Excellent presentation skills, confident presence and the ability to lead meetings, workshops and reviews in front of any audience size.
Strong conflict resolution skills, to drive closure to customer concerns and open technical issues across a broad set of issues including technical, architectural, business process & partnership.
Outstanding customer facing skills that enable you to represent Adobe within a customer’s environment.
Validated interpersonal, prioritisation skills and an ability to work in a highly matrixed environment.
Ability to think strategically about business, product and technical challenges to help our customers realise their software investments, efficiencies, advantages and innovations.
Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
Experience with Adobe Experience Cloud. Business practitioner level knowledge with more than one Adobe Experience Cloud. Adobe Certifications highly desirable.
Validated experience working with government cli