Customer Service Manager

**Job no**: 942803
**Work type**: Permanent / Full time
**Location**: Geelong

**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**.

**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**

Be part of the Myer Geelong leadership team as the Customer Service Manager, leading Service & Selling teams to success by delivering superior customer service to achieve profitable sales.

Be responsible for championing Myer strategy, coaching and mentoring your team to achieve KPI's and further development. Ensure compliance standards whilst driving culture and sustainability of performance.

Reporting to the Assistant Store Manager, you will work collaboratively with the broader leadership team to ensure consistent successful outcomes across the entire store.
- **Further develop your leadership capability at Myer Geelong**:

- **Lead, manage, mentor team to drive sales, culture and team performance**:

- **Opportunities for succession planning and further development**

**About The Role**:

- Manage the daily activities of your team across various departments to drive financial performance and delivery exceptional customer service
- Optimise productivity by leveraging workforce management
- Drive high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

**About You**:

- Previous experience as a retail manager, area manager or similar
- Proven leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead, mentor and develop teams to achieve sales and meet KPI's
- Experience in performance management will be highly regarded
- Customer focussed with superior customer service and selling skills to lead by example
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

**Benefits to you**:

- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities
- A great range of discounts and Myer Team Member exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more

Our management teams work across rotating fortnightly rosters which include key store trading hours, weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 11 Feb 2025 AUS Eastern Daylight Time