Product Owner

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD, VIC- Melbourne inner
- Be supported to grow your career at NAB
- You’ll have support to develop, and our encouragement to explore
- Bring your ideas, ambitions, and passions both in and outside of work

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Product Owner.

**The role**:
As the end-to-end product owner of the Customer Voice (Net Promotor Score (NPS)) Squad, you are responsible for communicating and maintaining the vision, roadmap, goals, plans and expectations.

You are a trusted servant leader for your squad, supporting members to understand the squad mission and foster accountability for the work to be done, to collectively deliver on commitments.

You utilise your strong communication and ability to influence others when coordinating and engaging with stakeholders and teams to achieve end to end outcomes.

You represent the voice of the Customer and Colleague when developing the product roadmap. You also keep this voice front of mind to prioritise, balancing what is realistic with what will make a difference and challenge the status quo.

You are responsible for managing stakeholders on behalf of the squad, and provide both sides with the transparency and visibility required. This include being responsible for escalating impediments and making decisions that maximise value on behalf of the business and to ensure the squad is focus on producing work that is valuable

You are comfortable with being uncomfortable, continuously learning and improving; valuing progress over perfection.

**The role and Day to day will include**:

- You are accountable for the ultimate success of your squad’s outcomes
- You work with the other members of the squad to elaborate features and stories, defining acceptance criteria and definition of done
- Make effective day to day decisions to enable the squad to progress the work
- Communication and engagement with stakeholders outside of the squad, protecting the squad members to enable focus on their work and avoid context-switching

**What you will bring**:

- An in-depth understanding of relevant financial products from either a business or technology perspective
- Mobilising and supporting large, cross functional and self managing teams to accomplish outcomes
- Extensive experience working with agile ways or working and familiarity with human centred design techniques
- Ability to create and convey a vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals in line with Domain cadence
- Comfortable playing a leadership role, including leading workshops through the discovery, development and operational usage stages of development
- Ability to innovate, adapt and grasp new skills and content
- Proven analytical skills and evidence-based decision making
- Project delivery and knowledge of the software development cycle

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.