Scheduling Coordinator

5 days ago

Queanbeyan, Australia Australian Unity Full time

At **Australian Unity**, we’re reimagining how care is delivered in our local communities—placing customers at the center of everything we do. As part of our **Health Concierge - Scheduling Team**, you’ll play a vital role in helping customers live independently at home by coordinating safe, timely, and reliable care.

In this fast-paced role, you’ll manage care worker schedules, respond to service changes, and ensure the seamless delivery of in-home support. Your work directly contributes to better health outcomes and empowers customers to lead vibrant, fulfilling lives.

**This position is based at our Queanbeyan branch and is for a 12 month full time fixed term contract.**

**Key accountabilities**:

- Coordinate and maintain efficient rosters to match Care Workers with customer needs, managing daily changes, leave, and service reassignments.
- Work collaboratively with local teams to forecast staffing needs, support recruitment planning, and ensure coverage for new customer onboarding.
- Manage third-party service bookings, onboarding of new providers, and resolution of service-related issues.
- Ensure accurate data entry and compliance with systems and processes related to rostering, payroll, training, and documentation.

**Does this sound like you?**
- Scheduling or rostering experience in a high-volume environment is highly regarded - but if you have strong admin or receptionist experience, we’d love to hear from you too.
- Strong communication skills - professional, clear and empathetic.
- Proven ability to prioritise, manage competing deadlines, and stay calm under pressure.
- Team player who builds strong relationships and takes initiative to resolve issues.
- Comfortable adapting to change and navigating shifting priorities with ease.
- Confident using MS Office - exposure to online rostering tools is a plus.

**Why work for Australian Unity?**
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Hybrid Work - one WFH day per fortnight.
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave

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