Workforce Planning and Reporting Manager

**About the Role**:
As a Workforce Planning Manager, you will provide workforce data and strategic recommendations for our Victorian Workers Compensation Claims Operation to support teams with workforce management and planning.

**Your responsibilities will include**:

- Implementing the Workforce Planning Strategy and developing industry leading workforce planning and reporting capability
- Providing high level data analytics to enhance business decisions and operational efficiency/profit
- Working with the General Manager and Senior Leadership Team to build staff satisfaction levels through effective planning of staff onboarding
- Building workforce optimisation to suit business needs, new operational hours and days, including when teams are able to work in the office
- Creating and maintaining Business Unit continuity plans to ensure continued delivery of agreed service levels
- Maintaining a plan of expected staffing requirements over and critically reviewing and recommending operational resource plans
- Developing the capability of the Workforce Planning team in order to provide a superior workforce management service
- Collaborate with senior leadership team to develop business cases, then design and deliver strategic projects that will enhance operational profit
- Report on inefficiencies or loss of productivity during the reporting period
- Identify gaps in the planning strategies, and work with the relevant Senior Leaders to develop solutions and processes to ensure services meet business expectations.

**We’re interested in hearing from people who possess**:

- Ability to interpret customer needs and operational performance, and recommend pragmatic next steps of analysis
- Critical and creative thinking ability
- Highly developed interpersonal and people leadership skills, including ability to connect with and influence people at all levels
- Sophisticated numeracy and analytical skills, and strong attention to detail
- Experience in managing performance through qualitative and quantitative metrics
- Ability to deliver insights within time restraints in an engaging, clear and concise manner.
- Relevant tertiary degree - IT, Business, Accounting
- Strong abilities using resource planning software, MS Excel or MS PowerPoint to produce clear, concise documents, reports and presentations

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and employee assistance program for yourself and immediate family members

**About us**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.

**To apply**:
If this sounds like the job for you, then we want to hear from you today.

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.