Birthing in Our Community Administration Officer

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

**Description**:
About the role

Are you passionate about Indigenous maternity care and ready for a rewarding and impactful challenge? If yes, we would love you to join the ATSICHS Brisbane Team.

You will enjoy supporting a passionate and driven team of professionals in the development of this innovative evidence-based model of care. Responsible for the general administration and reception, you will be the first point of contact for our mums in our brand new facility. You are passionate about our community and making a real difference, loving the administration of our daily operations, and supporting a team of passionate and inspired midwives to deliver the service.

Birthing in Our Community (BiOC) offers a new model of maternity care that provides comprehensive and culturally informed maternal and infant health services for Aboriginal and Torres Strait Islander families. Supports within the service include access to dedicated Family Support Workers, Case-load Midwifery care, post-natal clinics. BiOC is a holistic strengths-based approach to maternal infant health care, operating in a culturally appropriate community-based space.

Duties

Answering the phone
Scheduling of appointments
Maintaining client records
Maintaining client spreadsheet
Confirming appointments
Rebooking cancellations
Following up with no shows
Arranging transport as required
Managing booking calendars
Assisting with client referrals
Liaison with other departments within ATSICHS and with external services
Data entry
Processing and filing/destroying documents within the business day
Any other adhoc tasks as directed by the Manger to assist in the highest quality service provision.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Health Care team that will help you grow personally and professionally. This is a career, not just a job. We are very passionate about growing and developing our employees and promoting from within. Join an organisation that truly lives our values every day, where our employees are happy to come to work.

**Benefits**:
Annual salary starts at $57,875.
Salary packaging benefits of up to $18,600.
Work in new culturally appropriate community-based space.
Work for and amongst Mob, contributing to great outcomes for our mums and bubs.
Ongoing training and development opportunities
Team building days
Access to health care and dental
Access to EAP

**Skills and Experiences**:
COVID-19 Requirements

Immunization history showing you have received two doses of a Covid 19 vaccine.

Required

It is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person. This requirement is in accordance with s25 of the Anti-discrimination Act 1991 (Qld).
Interpersonal communication skills that demonstrate your ability to problem solve and negotiate positive outcomes
Previous experience working in an administration and /or service coordination role
Previous experience working with an electronic Patient Management System such as MMEx
Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system
Ability to work with Aboriginal and Torres Strait Islander communities and their leaders, respecting traditional culture and ways of doing business
Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise workloads to meet deadlines, and to work independently, efficiently and effectively
Current First Aid & CPR
Current Drivers Licence

Preferred

Demonstrated interpersonal skills with a focus on client focused outcomes
Certificate III Business Administration (or equivalent)
Experience working within an Aboriginal and Torres Strait Islander Community Health Service

How to apply

Applications can be submitted by following the links on the Recruitment page. Please note the advertising closing date is indicative only.