Enquiries Officer

3 days ago

Melbourne City Centre, Australia Victorian Inspectorate Full time

This opportunity is for you, if you would enjoy:

- Contributing to strengthening Victoria's integrity system.
- Being part of the checks and balances that positively influence the conduct of integrity bodies
- Supporting the system to hold the public sector to account, and you:

- have a passion for integrity and oversight and want to make a positive difference
- enjoy being part of a small, expert organisation that strives for the highest standards.

The position requires demonstrated experience in complex front-line response/enquiries management in a government or law enforcement context and the ability to communicate effectively and sensitively with a diversity of people including vulnerable members of the community. Expertise with case management systems is highly desirable and experience working in a State or Commonwealth Government jurisdiction would be well regarded.

If this interests you and you are looking for a full-time or a part-time opportunity where you work at least three days per week, please apply.

**Job Overview**

As part of the Complaints team and reporting to the Manager, Complaints, the Enquiries Officer is a vital front-line, first point of contact and is responsible for receiving and responding to the numerous enquiries received by the VI. The Enquiries Officer triages incoming contacts with the VI and considers any welfare-related or other risks for the VI. They provide information about the role of the VI, refer people to appropriate as required, seek further information from a person before a matter may be accepted as a complaint and progress enquiries to closure if there is no role for the VI. The Enquiries Officer ensures the enquiries are registered and kept updated in the VI's case management system and provides administrative and operational support to the broader complaints team including registering incoming complaints in the case management system and managing the complaints team mailbox.

The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence.

For more information regarding this position, please see the attached position description.

**How to apply**
- resume
- covering letter outlining your interest in the position and
- succinct response to the Key Selection Criteria of no more than two pages in total.

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