Enquiries Officer

Job description

• Provide timely responses to enquiries regarding State equal opportunity, vilification and human rights legislation and the dispute resolution service.
• 2 x opportunities available to work within the Victorian Equal Opportunity and Human Rights Commission.
• VPS Grade 3: $79,122 - $96,073 plus superannuation.

About the Commission

The Victorian Equal Opportunity and Human Rights Commission (the Commission) is an independent statutory body with responsibilities under Victoria's key human rights laws - the Equal Opportunity Act 2010, the Racial and Religious Tolerance Act 2001, the Charter of Human Rights and Responsibilities Act 2006 and the Change and Suppression Practice Prohibition Act 2021.

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces the VPS values - Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

All roles at the Commission can be worked flexibly and we highly encourage applications from underrepresented groups such as First Nations people, people from culturally diverse backgrounds and people with disabilities. We also encourage applications from applicants who represent intersectional views, attributes and perspectives and lived experiences of the diverse communities we support.

The Commission is committed to fostering a culturally safe and respectful workplace of all staff. We seek to prevent harm and recognise that our staff, communities' children and young people's rights, relationships, identity, and culture must be recognised, and respected, their voices heard, and their concerns acted upon.

For more information on working with us please visit

About the Role

The Enquiry Service provides people with information about the Commission's functions as well as their rights and responsibilities under the Equal Opportunity Act 2010, Racial Religious Tolerance Act 2001, Change or Suppression (Conversion) Practices Prohibition Act 2021 and the Charter of Human Rights and Responsibilities Act 2006. This service is the frontline contact point for the Commission and manages a large volume of enquiries received by phone and email. Prompt and tailored responses are required from this service as well as referrals to other organisations if the Commission is unable to assist.

The Enquiry Officer role sits within the Enquiry Service and is supported by the Senior Advisor Dispute Resolution and Enquiries. The Enquiry Officer is required to respond to the needs of a diverse range of people who contact the Commission and provide a service which is timely, trauma informed, inclusive and culturally safe.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Proven knowledge to enquiries made via phone, email and in writing which seek information on State equal opportunity, vilification, human rights legislation and the dispute resolution service.
• Prior experience providing timely responses to a diverse range of people by communicating effectively on complex and sensitive matters in a way that is responsive and inclusive of their needs and backgrounds.
• Ability to manage high volumes of work, setting priorities and maintain the quality with good record-keeping and attention-to-detail.
• Demonstrated experience in reporting emerging, systemic issues and to identify the need to escalate matters where appropriate.
• Support the public to formulate their complaints by ensuring inclusivity and accessibility towards vulnerable individuals to partake in the dispute resolution process.

Qualifications

• No qualifications required

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.