Product Owner

**You are customer-obsessed, outcomes driven, a strategic thinker and have experience working with technology teams to deliver exceptional customer experiences**:

- **We are passionate about growing our business through improving the customer experience**:

- **Together we can achieve big goals and build tomorrow’s bank today**

**See yourself in our team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

We’re on a mission to build everyday banking experiences, covering accounts, payments, and digital interactions, that delight millions of Australians. You’ll help shape and scale bold propositions that solve real customer problems, making banking frictionless, insightful, and empowering. With innovation at the forefront, this is a fascinating time to be joining the team. Specifically, you will focus on delivering leading experiences and propositions for our strategic Young Adult segment.

**Do work that matters**

As a Principal Product Manager, you’ll drive product growth and innovation as a senior individual contributor, but you’ll also lead with influence—shaping vision, coaching peers, and setting standards. You’ll be trusted to own outcomes, experiment fast, and elevate the quality of everything we build.

**Ways of Working**
- **Squad-based Autonomy & Ownership**:You’re embedded in a small, cross-functional squad (product, engineering, design, data) with end-to-end ownership over outcomes. Your squad operates with clarity of mission and autonomy to build & ship.
- **Iterate & Validate with Speed**:Use rapid prototypes, Lean discovery, A/B tests, and customer feedback loops to validate ideas early. We encourage “launch and learn” in parallel with rigorous learning—fail fast, learn faster.
- **Technical Craft & Peer Collaboration**:You’ll collaborate closely with engineers and designers to drive high quality execution—your product craft reflects in elegant UI, performant flows, resilient backend, and universal accessibility.
- **Open Communication & Shared Learning**:Share weekly updates in team “show & tell”, participate in regular demos, and product guilds to help elevate team knowledge—transparency and feedback are core to how we deliver.
- **Data Driven Decision Making**:Use product analytics, usage metrics and cohort analysis to measure impact and iterate. You build experiments that drive business and customer metrics (e.g. safety, engagement, satisfaction).

**Your impact**

In your first 12-18 months, you will:

- Lead the vision and strategy for new everyday banking propositions
- Validate ideas through customer research, data insights, and rapid experimentation
- Design end to end journeys from discovery to launch—across mobile, web and core platforms
- Partner with engineering, design, analytics, risk, and operations for smooth delivery and continuous iteration
- Provide product leadership across squads—mentoring, influencing product practices, helping peers raise their craft
- Set and monitor clear KPIs (e.g. activation, frequency of use, NPS, error rate) and grow impact through iteration and scale

**We want to hear from people who have**:

- Considerable experience in product roles—particularly delivering customer-facing digital products, ideally fintech, banking, or high-growth platform companies
- A track record in scaling products end to end with measurable growth and engagement results
- Expertise in product discovery, experimentation, Lean/Agile methodologies and working in squad-based models
- Strong strategic mindset: able to translate trends, data and insights into clear product direction
- Excellent verbal and written communication—comfortable influencing at multiple levels
- Technical fluency: able to interface effectively with engineers across the stack (mobile, APIs, backend)
- Craftsmanship: a high regard for UX detail, performance, reliability, and accessible design
- A natural mentor and collaborator—able to lift team outcomes through shared practices and feedback

You go deep on craft, move fast, and ship with others at scale. You’ll be part of a team inside a trusted, iconic banking institution. Expect strong bias toward solving real customer needs elegantly and iteratively.

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Advertising End Date: 09/09/2025