Change Consultant

2 weeks ago

Sydney, Australia Vine Resources Full time

Melbourne, Sydney or Brisbane / contract / Neg day rate inc super
- David Lawrence

REFER A FRIEND- We're seeking a Change Consultant to lead training efforts for a large-scale point of sale (POS) system rollout. This role involves crafting effective training visualisations collaborating with stakeholders and ensuring a smooth transition for thousands of users across a diverse range of demographics.
**Role**
- Identify training needs and develop user-friendly materials for the new POS system.
- Create engaging training resources, including manuals and online tutorials.
- Work closely with stakeholders to gather insights and incorporate feedback into training programs.
- Communicate clear plans for training sessions and system rollout.
- Facilitate in-person and virtual training sessions, ensuring users acquire the necessary skills.
- Provide ongoing support through FAQs, helpdesk assistance, and continuous improvement.
- Track key performance indicators to assess training effectiveness.
- Maintain and update detailed documentation of training materials and processes.

**Experience**
- You'll be an experienced change consultant having worked with similar large-scale company rollouts of new software training.
- Exceptional analytical, communication, and collaboration skills.
- You'll have excellent stakeholder management experience as well as experience in presenting easy-to-understand training documentation.

This will be a 3-6 month+ remote-based role in Sydney, Brisbane or Melbourne but may require some occasional onsite visits.

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