Head of Business Relationship Management

**Job no**: 525652KP
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Queensland
**Categories**: Information & Technology, Leadership

At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travel

Are you ready to lead at the intersection of business and technology for a global travel powerhouse? We're seeking a visionary Head of Business Relationship Management to join our Enterprise Technology Services department at Flight Centre Travel Group.

You'll be at the forefront of forging strategic partnerships, aligning IT solutions with business goals, and driving innovation across our worldwide operations. If you have a proven track record in bridging the gap between technology and business, we invite you to help shape the future of travel with us

FCTG's Enterprise Technology team are reshaping the way we work, deliver, and innovate. We're building new capabilities, forging strategic partnerships, and creating high-performing teams to lead us into the next chapter of our evolution.

**This is your opportunity to be at the forefront of meaningful change.**

We’re not just looking for a technology leader — we’re looking for a visionary who’s ready to make a tangible impact. Someone who thrives on innovation, leads with purpose, and is passionate about driving results at scale.

**Day in the life**:

- **Morning Kick-Off**:
Start by reviewing key metrics, project updates, and stakeholder communications to stay informed about current business and technology trends
- **Strategic Alignment Meetings**:
Engage with senior leaders and cross-functional teams to discuss ongoing initiatives, align IT solutions with business goals, and identify new opportunities
- **Stakeholder Engagement**:
Meet with the broader Business Relationship Management team to understand their evolving needs, gather feedback on service performance, and provide guidance on upcoming projects or changes
- **Vendor and Partner Coordination**:
Review vendor performance reports to ensure we are delivering value for our customers
- **Problem Solving & Decision-Making**:
Address any issues or roadblocks that arise, using your expertise to bridge the gap between technical teams and business stakeholders
- **Planning & Strategy Development**:
Collaborate with the Strategy and Product Management teams on strategic documents, roadmaps, and proposals to drive future initiatives that enhance service delivery and support the company’s long-term vision
- **End-of-Day Wrap-Up**:
Summarize the day’s insights, update key stakeholders, and prepare for the next day’s challenges and opportunities

**If these skills describe you, we’d love to see you lead our Business Relationship Management function and help shape our future**:

- **Strategic Thinking**: Ability to align IT initiatives with business goals and create a clear, actionable roadmap
- **Relationship Management**: Proven experience building and maintaining strong partnerships with both internal stakeholders and external vendors
- **Effective Communication**: Exceptional skills in bridging the gap between technical teams and business units, ensuring clarity and collaboration
- **Problem Solving**: A proactive approach to identifying challenges and turning them into opportunities for improvement
- **Leadership & Team Development**: Strong leadership capabilities to inspire, manage, and develop high-performing teams
- **Vendor Management**: Expertise in negotiating, managing, and evaluating vendor relationships to ensure high-quality service delivery
- **Change Management**: Ability to guide organisations through transitions with mínimal disruption while driving innovation

**Even if you don't have all the below, we'd still like to hear from you**:

- 5 - 10 years of leadership experience across technology domains
- Strong business and commercial acumen
- Familiarity with IT service models (e.g., ITIL), project management, and agile delivery
- 5+ years championing organisational change
- Tertiary level qualification in related field
- Business Relationship Professional (BRMP)
- Certified Business Relationship Management CBRM (with certificates or experience preferred)
- ITIL* 4 Foundation or Managing Professional
- Master of Business Relationship Management (MBRM)
- COBIT*
- Certifications in Agile and other related project discipline

**Why Flight Centre**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends