Contract and Account Manager

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**Job no**: 525054
**Brand**: Global Supply
**Work type**: Full time
**Location**: New South Wales, Queensland
**Categories**: Operations & Professional Services, Wholesale & Product

**About the Opportunity**

This role will be fully accountable for managing the partnership for one of Flight Centre Travel Group’s global theme park partners, Disney, and its associated brands.

As part of the Supply division, you will be responsible for covering all facets of account management, including contracting, commercial, strategy, connectivity/distribution, customer service, marketing, agent training and day to day management.

**What you will be doing**:

- Managing annual contracts and year round contractual amendments/pricing and product updates across all products in the portfolio
- Responsible for all commercial/financial aspects of the partnerships managed, i.e. liaising with accounts payable and receivable to ensure payments and invoicing are managed efficiently and all financial aspect of the partnership are up to date
- Build and implement an annual co-operative marketing and sponsorship strategy, liaising with Flight Centre’s marketing and selling brand product leaders in order to maximise sponsorship and partnership opportunities
- Support tactical promotions and negotiate exclusive tactical deals for Flight Centre global and regional campaigns
- Identify and implement initiatives that will streamline operational and contracting efficiencies, reducing errors and glitches
- Initiate and co-ordinate an agent training plan, including sales incentives and familiarisation trips across theme parks, hotels and cruise with the goal to increase Agent product knowledge and awareness and build confidence in selling Disney products so Flight Centre can drive sales and grow business to Disney
- Through training, education and streamlining processes, make Disney easy for our Agents to sell
- Ensure all content is connected, mapped and bookable for all products and to all selling brands in HELiO booking system (for both directly connected and manually loaded products)
- Oversee new connection implementations and manual load updates
- Build and analyse data and financial reports to identify production trends, opportunities and competitiveness
- Work with revenue management to optimise margins and profitability
- Provide support for escalations of accounts payable and agent booking related queries
- Act as the liaison between internal and external supplier stakeholders, communicating all updates regularly and efficiently
- Monthly supplier performance reviews
- Organise and lead regular meetings, workshops, projects with key stakeholders - internally & externally
- Build profile within the Flight Centre business and be known as the central point of contact globally for the supplier portfolio

**Hours**: Normal Monday to Friday office hours - due to the global nature of our business, flexibility to work outside of standard hours may be required occasionally to accommodate meetings across different time zones

**What you will need**:

- Minimum 3 years in a contract maintenance and account management role
- Previous experience in the Travel and Tourism industry
- Proficient in MS Office suite
- Ability to maintain and enhance key stakeholder relationships
- Degree/relevant qualifications
- Ability to travel both domestically and internationally when required

**What you will enjoy**:
**Unique Culture**:you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- **We love to travel**:generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more**Development**: individualised continuous Learning & Development pathway options
- **Exclusive Staff Discounts**: accessible via our employee-only _myRewards_ portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more**Balance**: flexible working arrangements available
- **Brightness of Future**: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within
- **Corporate Health Discounts**: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- **Mental Health**: support, mindfulness activities and Employee Assistance Program for staff and family
- **Social**: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025)
- **Pride**: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, pai