Relationship Manager

2 days ago

South Yarra, Australia Meson Agency Full time

As a Relationship Manager / Key Account Manager at Meson Agency, your role will be vital in maintaining, developing, and expanding our client relationships. You will work closely with both new and existing clients, ensuring their needs are met and exceeded, and that they see the full value in our services.

You'll be responsible for managing already-established accounts, as well as driving new client relationships and finally helping cross sell our existing clients to our new Ai products launching in September. You will be responsible for enterprise level accounts and acting as their first point of contact to the business.

**Key Responsibilities**:

- Manage and nurture existing client accounts to ensure high levels of satisfaction.
- Work with clients to understand their needs and offer solutions that fit their business objectives.
- Actively bring on new clients and work to build strong, long-lasting relationships with them.
- Identify opportunities for upselling and cross-selling our services to maximize client spend.
- Serve as the primary point of contact for client queries, ensuring swift and effective resolution.
- Collaborate with our internal teams to ensure client expectations are met and exceeded.
- Provide regular reporting and insights to clients to demonstrate the value of our services.

**What We’re Looking For**:

- Around 3 years of experience in a client-facing, relationship management, or key account management role.
- A young, energetic, and ambitious individual who thrives in a fast-paced environment.
- Proven track record of building and maintaining strong client relationships.
- Excellent communication and interpersonal skills, with the ability to influence and engage at all levels.
- A proactive and results-oriented mindset, with a passion for achieving targets and driving growth.
- Ability to multitask and manage time effectively across multiple accounts.

**What’s In It For You**:

- Competitive salary with a commission structure based on the amount your clients spend per month.
- Opportunity to manage established accounts from day one, alongside the chance to bring in new business.
- Continuous training, support, and career development.
- A vibrant and supportive work environment located in the heart of South Yarra, surrounded by amenities.
- The opportunity to work closely with the leadership team, including the owner and director, to shape your role and contribute to the success of the company.

**About Us**:
Meson Agency is Australia's leading onshore contact center, providing high-quality lead generation, database nurturing, and customer service solutions, primarily for the real estate industry. Since our founding in 2019, we have been helping businesses across the country streamline their processes and maximize efficiency.

We pride ourselves on being a close-knit, forward-thinking team that values collaboration, creativity, and delivering excellence in everything we do. Now, we’re looking for a Relationship Manager/Key Account Manager to join us and help take our client relationships to the next level.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From $75,000.00 per year

Supplementary Pay:

- Commission

**Experience**:

- Relationship management: 1 year (required)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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