Service Desk Analyst

3 days ago

Sydney, Australia Fernway Full time

Boutique Investment firm Sydney CBD 3 - 6 month contract
- Broad technical range Office 365 / Outlook / I phone / Video calls
- Perfect move into financial services for a good service desk analyst

Join a smart and collaborative team and be responsible for fielding and resolving important technical Service Desk Issues (Active Directory / Outlook / Windows / PC troubleshooting)

You'll be the main contact person for technical issues with the company’s systems and networks.

A great opportunity to get experience with a prestigious Investment firm

Hands on with PC troubleshooting, Microsoft Windows, Active Directory, Firewall (Fortigate), ITIL Environment.

The Role
- Identify and resolve Windows and AD issues in person, in an effective and timely manner.
- Active directory password tickets and more complex system deep dives.
- Analyse, identify, diagnose, and troubleshoot user desktop technical issues.
- Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups.
- Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules.
- Document all service desk interactions.
- Access to extensive technical documents and knowledge base.
- Identify and escalate more complex problems or urgent situations to Senior team members.

You
- Help desk / Customer Service experience and passion - Excellent Communication skills and enjoy helping
- Knowledge of Windows 7, 8 and 10, along with Office 365.
- Active Directory experience creating and removing accounts, resetting passwords, etc.
- Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- MS teams and Zoom troubleshooting.
- Iphone and I pad troubleshooting.
- Basic understanding of PC hardware set-up and configuration.
- Learn the ITIL approach to IT service management.
- Critical thinking. Trouble shooting methodology
- Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required.
- Friendly.
- Helpful.
- TEAM PLAYER

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