Ccm Platform Technical Lead

**Sydney CBD**
- Experience in design & development of medium to large scale CCM deployments
- Permanent Role |Hybrid working

**About the Role**

Provide technical leadership and Governance for Customer Communications Management (CCM) platforms. The CCM Platform Technical Lead position is a recognised expert within the team supporting the enterprise CCM portfolio. This position applies deep broad technical knowledge of technology and industry trends for CCM systems.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a CCM Platform Technical Lead you will:

- Collaborate with peers and internal stakeholders and ensure that quality assurance and complaint / review processes are effectively managed
- Provide technical leadership and utilizes technology trends to educate the business and development team on leading-edge technology alternatives and provide advice on design.
- Work with and support solution architects with the architecture design. Ensure the integration of the data and information components of the solution, and the alignment of resources to the enterprise strategy and architectures.
- Collaborate with project managers, developers and the business to ensure the successful execution of large, complex development projects.
- Liaise with the Technology Platforms Manager to develop operational readiness strategies, assess business impacts for new requirements, Identify and address technical or operational risks, develop roadmaps and planning for upgrades and deliver presentations to the leadership team.
- Identify emerging trends, thought leadership in software development and introduce these to the project as well as the enterprise.

**Skills & Experience**
- Demonstrated experience towards design and development of medium to large scale CCM or technology deployments.
- Experience as a technical lead for CCM technologies and primarily OpenText Cloud Edition (CE) suite of tools including Exstream Design Manager, Empower Editor, Orchestrator and Notifications Centre.
- Ability to understand business problems and articulate a corresponding solution.
- Able to communicate technology concepts to businesspeople with a focus on business value and benefit.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.