Team Leader

Flexibility - Eligible employees can work from home two days each wee
- Benefits - Various programs to reward and support employees financially
- Recognition - A positive, supportive company that lives our value

PICA Group is a unique network of industry specialist businesses that deal in strata and facilities management, property development, debt recovery, and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

We seek a Team Leader/Assistant Strata Manager to join our BCS Branch in Southport, QLD. Reporting to the Branch Manager, this key role assists with managing our assistant strata manager’s day-to-day operations. You’ll join a team that prides itself on having fun while working hard to be the best in the industry.

**Role Objectives**:

- **Operations Management**
- o Work with the Branch Manager to establish, communicate and monitor goals
- o Support the team by celebrating successes and, at the same time learning from mistakes
- o Ensure procedures and policies are enacted and adhered to, including legislative timeframes.
- o Quality control of documentation and processes
- o Coach, mentor and train Assistant Strata Managers
- o Provide backup support for staff as required
- **Staff Management**
- o Create a culture of openness and information sharing in support of PICA’s values
- o HR & HRIS responsibilities for the team, including leave requests
- o Hold monthly 1:1 Honest Conversations
- o Manage performance problems and resolve employee issues
- o Partner with People Experience to hire top talent for PICA
- o Onboard and train new staff
- **Branch Operations Support**
- o Continue to provide portfolio support to SMs (anticipate 70/30 split)
- o Liaise with portfolio Team Leaders to allocate and manage ASM support to assigned SMs
- o Manage additional ASM support for onboarding of new plans and overflow

**Experience & Education**:

- You have at least one year of prior management or supervisory experience, preferably in the professional services industry—E.g. Real estate, financial services, legal, insurance, etc.
- Diploma or degree (preferred) in management or related field.
- Leadership competencies include building trust, delegating responsibilities, planning and organising, identifying and selecting talent, coaching and developing employees, and building a successful team.
- Strata knowledge of (or ability to learn) the role of the client and strata operations and how those roles interface.

**Our Culture**
- The Southport team is a dedicated and driven team who celebrates achievements.
- Offer challenging roles with exposure to all areas of body corporate operations.
- An extra day off on your Birthday.
- Benefit from the PICA Perks program: reward program, flexible working arrangements, paid parental leave, study leave, 30% off your electricity bill, and a BYO Workmates referral program are just a few of the ways we say thank you to our colleagues.
- We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives - it’s a great time to join and be part of our growth.

Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6-star rating is nothing to sneeze at.

**How to apply**

**At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.**

For up-to-date information about PICA Group, visit us:
**You must have the right to live and work in this location to be considered for this opportunity.**

**It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.