Systems Support Officer

**Systems Support Officer - Join Our Team at The Accountancy Practice**
We’re seeking a skilled and detail-oriented **Systems Support Officer** to join our dynamic team at **The Accountancy Practice**, a well-established and respected accounting firm based in Mona Vale, Sydney. This role is crucial in providing technical support, maintaining IT systems, and ensuring seamless communication between staff, clients, and vendors. If you’re passionate about technology, enjoy solving technical problems, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

**About The Accountancy Practice**:
At **The Accountancy Practice**, we pride ourselves on delivering exceptional accounting and financial services to our clients. With a strong focus on professionalism, integrity, and innovation, we help businesses and individuals achieve their financial goals. Our team is collaborative, supportive, and dedicated to providing the highest level of service. As a **Systems Support Officer**, you’ll play a key role in ensuring our IT infrastructure runs smoothly, enabling our team to deliver outstanding results for our clients.

**What You’ll Be Doing**:
As our **Systems Support Officer**, you’ll play a key role in maintaining and supporting our IT systems, ensuring our team can work efficiently and effectively. Your responsibilities will include:

- **Providing technical support**: Responding to inquiries and resolving software and hardware issues for staff and clients, both in-person and remotely.
- **Maintaining computer systems**: Installing, configuring, testing, and troubleshooting hardware and software to ensure optimal performance.
- **Network support**: Assisting with the implementation and maintenance of computer networks, ensuring connectivity and security.
- **Vendor coordination**: Liaising with external vendors for technical support, equipment procurement, and contract management.
- **User training**: Providing guidance and training to staff on the use of hardware, software, and IT systems.
- **System documentation**: Maintaining accurate records of system configurations, issues, and resolutions.
- **Compliance**: Ensuring IT systems comply with industry standards and security protocols.
- **Call center support**: Providing technical support via phone or remote assistance, ensuring timely resolution of client issues.
- **Administrative tasks**: Assisting with office management duties such as maintaining records, managing inventory, and coordinating office supplies.
- **Budget management**: Assisting with tracking office expenses, managing budgets, and ensuring cost-effective procurement of IT resources.
- **Reporting**: Preparing and submitting internal and external reports related to IT systems, office operations, and compliance.

**What We’re Looking For**:
To excel in this role, you’ll need:

- **Experience**: At least 1-2 years of experience in ICT support or a related role, with a strong understanding of hardware, software, and network systems.
- **Technical skills**: Proficiency in diagnosing and resolving technical issues, and experience with network implementation and maintenance.
- **Certifications**: Relevant vendor certifications (e.g., Microsoft, Cisco) or equivalent experience is highly desirable.
- **Problem-solving skills**: A knack for troubleshooting and finding solutions to technical problems.
- **Communication skills**: The ability to explain technical concepts to non-technical users clearly and effectively.
- **Organizational skills**: Strong attention to detail and the ability to manage multiple tasks and priorities.
- **Education**: A Diploma or Advanced Diploma in IT, Computer Science, or a related field is preferred, but equivalent experience will also be considered.

**What We Offer**:

- **Stable hours**: This is a full-time role, Monday to Friday, 9:00 AM - 5:00 PM.
- **Supportive environment**: You’ll be part of a collaborative team that values your technical expertise and contributions.
- **Growth opportunity**: You’ll have the chance to develop your skills and make a real impact in a respected organization.
- **Professional development**: Opportunities for ongoing training and certification to enhance your technical and administrative skills.
- **Work-life balance**: A supportive workplace culture that values your well-being and professional growth.

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 28/03/2025
Expected Start Date: 03/04/2025