Ict Support Officer

6 days ago

Toorak Gardens, Australia Burnside War Memorial Hospital Incorporated Full time

**Excellent remuneration and flexible salary packaging**:

- **Access to our employee wellness program**:

- **Make a difference as a part of a not-for-profit community hospital**

ICT Support Officer
**About us.**
**Burnside Hospital** is a values-driven, not-for-profit community hospital with a passion to care for our community. We exist to provide safe, contemporary care for every patient, every time. We know our people are pivotal to our achievement of strategic objectives and create the patient-experience every day.

*
About the Role *
Become a member of the **Burnside Hospital** ICT team and contribute to the hospital achieving our mission of providing safe, contemporary care for every patient, every time in current well-equipped facilities.

The IT Support Officer contributes to the efficient and effective operation of the Burnside War Memorial Hospital (BWMH) ICT environment and has primary support responsibility for first-level IT Service Desk service requests (tickets) and second-level administrative support. The position also assists the ICT team to monitor and manage the broader ICT environment including computer networks, security, services and telecommunication systems

*
About you *
You are a highly passionate and driven person seeking a role where your interest in great ICT support can be optimised. You will have proven recent experience in a similar role and have an exceptional collaborative approach. You share the values of Burnside Hospital. You want to be a part of a dynamic team. Above all, you embrace and are committed to be a part of delivering quality patient care.

**Let’s talk...**
To be considered for this new and exciting opportunity to join our amazing team, you will be able to demonstrate experience and capability in:
- Demonstrated patient-focused approach in service provision.
- Willingness to embrace and demonstrate the values of the organisation.
- Recognises, values and promotes diversity and inclusiveness.
- 1+ Years recent experience in a similar position.
- Knowledge of IT security principles and best practices (including risk management).
- Knowledge of networking principles (TCP/IP, Routing/Switching, DNS, VPN).
- Experience in the administration of MS Windows products (Windows 10).
- Demonstrated experience in support ticket management including prioritisation, escalation and status reporting.
- Excellent written and verbal communication skills.
- Knowledge of VMware and Citrix environments.
- Knowledge of SQL Databases.

**Applications close: Monday 22nd August at 11pm**

*
Safe, contemporary care for every patient, every time in current well equipped facilities*

For further information about the Hospital please refer to our website.

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