Customer Service Assistant

6 days ago


Strathfield, Australia Strathfield Municipal Council Full time

**Department**:Corporate & Community
**Team**:Library Services
**Employment Status**:Casual

**Salary Range**:

- Base rate is $33.55 per hour (Grade 5, step 1)
- Plus 25% casual loading.

**Council Overview**

Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 60,000 by 2041.

**About the Opportunity**

Strathfield Council is looking for a friendly reliable Customer Service Assistant to join our library team.

In this role, you will support day to day circulation tasks, assist customers, and help maintain welcoming service areas. If you enjoy working with people and want to contribute to a vibrant community space, this is a great opportunity to make a difference.

**Essential Requirements**
- Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery.
- Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
- Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually and under limited supervision.
- Demonstrated commitment to achieving Council’s values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.

**Desirable**
- Experience in using Library Management Systems or similar point of sale systems.
- Valid NSW Class C Driver’s Licence.
- Knowledge of, and /or experience in local government.

**Staff Benefits**

This position also offers:

- Challenging and rewarding work which directly influences the future of the community
- Access to our Health and Wellbeing Reimbursement Program
- Access to our Employee Assistance Program
- Free fruit weekly

**Position Description**

**To Apply**

1. Please fill out your details below, review and answer our designated questions.
- **_Cover letter addressing the selection criteria _**:

- **_Up to date Resume_**:

- **_Any relevant qualifications (qualifications scanned together in 1 document)_**:

- **_Driver licence_**

**Applications Close at 11:59pm, 9 September 2025.**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Part Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 26/08/2025
- Closing Date: 9/09/2025
- Position #:



  • Strathfield, Australia Unique Education & Migration Services Pty Ltd Full time

    Looking to hire a customer service assistant to perform the following duties: - Manage large amounts of incoming phone calls - Generate sales leadsIdentify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...


  • Strathfield South, Australia Citiguard Protection Services Full time

    **Company overview**: Join our team at Citiguard! Citiguard provides security services for home, business, and government. We have been doing this since 1966. We have a track record of delivery of quality security service solutions. We have over 50 years’ experience as a security agency for home, companies and government premises in Sydney and...


  • Strathfield, Australia Wymap People Full time

    **Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies.** - **Main Accountabilities include but will not be restricted or limited to**:_ - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling...


  • Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**Corporate & Community **Section**Digital, Information & Customer **Team** Customer Service **Employment Status**Casual **Hourly Rate** $36.34 per hour (Grade 8, Step 1) plus 25% casual loading. **Council Overview** Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately...


  • Strathfield, Australia Ashdown Consulting Full time

    $35 p/h + super - 6 month Contract - Strathfield **Administration Assistant | 6 month Contract | $38.85 Inc. Super** - **$35 p/h + super**: - **6 month Contract**: - **Strathfield** **About the Company** We are seeking an Administration Assistant to join a NSW government organisation based in Strathfield - full time in the office. **About the Role** -...


  • Strathfield, Australia Wymap People Full time

    **Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies.** - **Main Accountabilities include but will not be restricted or limited to**:_ - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling...


  • Strathfield, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **TWO LOCATIONS**: **Lidcome** **Croydon** - **JANUARY 2025 START**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8:00am to 11:00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales...


  • Strathfield, Australia St.George Full time

    Create your best future and join St George Strathfield branch as an Customer Service Advisor. **What's the role?** A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to...


  • Strathfield South, Australia Osawa Enterprises Full time

    Osawa Enterprises is the most leading Asian wagyu wholesaler in Sydney. We pride ourselves on delivering exxceptional customer experiences and innovative solutions to our customers to join our friendly and supportive team, where your contributions will make a difference. Job Summary We are seeking an enthusiastic and motivated KOREAN Sales Assistant and...


  • Strathfield, Australia Westpac Group Full time

    Join the St. George team in Strathfield - Part-time position, 15 hours a week - Korean language skills highly desirable - Turn your customer service skills into a career in banking! **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...