Customer Service Assistant

1 day ago


Strathfield, Australia Strathfield Municipal Council Full time

**Department**:Corporate & Community
**Team**:Library Services
**Employment Status**:Casual

**Salary Range**:

- Base rate is $33.55 per hour (Grade 5, step 1)
- Plus 25% casual loading.

**Council Overview**

Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 60,000 by 2041.

**About the Opportunity**

Strathfield Council is looking for a friendly reliable Customer Service Assistant to join our library team.

In this role, you will support day to day circulation tasks, assist customers, and help maintain welcoming service areas. If you enjoy working with people and want to contribute to a vibrant community space, this is a great opportunity to make a difference.

**Essential Requirements**
- Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery.
- Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
- Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually and under limited supervision.
- Demonstrated commitment to achieving Council’s values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.

**Desirable**
- Experience in using Library Management Systems or similar point of sale systems.
- Valid NSW Class C Driver’s Licence.
- Knowledge of, and /or experience in local government.

**Staff Benefits**

This position also offers:

- Challenging and rewarding work which directly influences the future of the community
- Access to our Health and Wellbeing Reimbursement Program
- Access to our Employee Assistance Program
- Free fruit weekly

**Position Description**

**To Apply**

1. Please fill out your details below, review and answer our designated questions.
- **_Cover letter addressing the selection criteria _**:

- **_Up to date Resume_**:

- **_Any relevant qualifications (qualifications scanned together in 1 document)_**:

- **_Driver licence_**

**Applications Close at 11:59pm, 9 September 2025.**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Part Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 26/08/2025
- Closing Date: 9/09/2025
- Position #:



  • Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**:Corporate & Community*** **Team**:Library & Community Services **Employment Status**:Permanent **Employment Arrangement**:Part time, 18.5 hours per week **Remuneration Range**:Grade** **5 $32.55 - $37.27 per hour, dependent upon experience, plus 11.5 % Superannuation. **Council** Overview** Strathfield Council (Council) is a medium sized...


  • Strathfield, Australia Unique Education & Migration Services Pty Ltd Full time

    Looking to hire a customer service assistant to perform the following duties: - Manage large amounts of incoming phone calls - Generate sales leadsIdentify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...


  • Strathfield, Australia Ashdown Consulting Full time

    $35 p/h + super - 6 month Contract - Strathfield **Administration Assistant | 6 month Contract | $38.85 Inc. Super** - **$35 p/h + super**: - **6 month Contract**: - **Strathfield** **About the Company** We are seeking an Administration Assistant to join a NSW government organisation based in Strathfield - full time in the office. **About the Role** -...


  • Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**Corporate & Community **Section**Digital, Information & Customer **Team** Customer Service **Employment Status**Casual **Hourly Rate** $36.34 per hour (Grade 8, Step 1) plus 25% casual loading. **Council Overview** Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately...


  • Strathfield, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **TWO LOCATIONS**: **Lidcome** **Croydon** - **JANUARY 2025 START**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8:00am to 11:00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales...

  • Customer Service

    2 weeks ago


    Strathfield South, Australia Osawa Enterprises Full time

    **Responsibilities**: Assist customers with customized product lists, orders, returns and up/cross sales Resolve customer compalints and escalate issues as needed Pdrocess orders and maintain accurate customer records Colalborate with other sections to ensure customer satisfaction **Qualifications**: Collage diploma or equivalent Proven customer service...


  • Strathfield, Australia Westpac Group Full time

    Join the St. George team in Strathfield - Part-time position, 15 hours a week - Korean language skills highly desirable - Turn your customer service skills into a career in banking! **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...


  • North Strathfield, Australia Crust Gourmet Pizza Concord Full time

    **Crust Pizza Concord is Now Hiring Responsible Restaurant Staff Crew** **(Evening shifts available)** Join the Crust Family! We're pizza lovers. We're obsessed with making the freshest, tastiest pizzas using the best quality ingredients. It's this passion for pizza that drives us to bring people together through delicious food that's prepared with love....


  • Strathfield South, Australia Osawa Enterprises Full time

    **Responsibilities**: Assist customers with customized product lists, orders, returns and up/cross sales Resolve customer compalints and escalate issues as needed Pdrocess orders and maintain accurate customer records Colalborate with other sections to ensure customer satisfaction **Qualifications**: Collage diploma or equivalent Proven customer service...


  • Strathfield South, Australia ALC Group Full time

    We are looking for a motivated individual who will not only have a pleasant personality but can actively engage with customers in a professional manner. This opportunity offers a vibrant work environment where all your efforts are recognised with on-going provision of support and development. **Responsibilities/Requirements**: - Taking inbound calls from...